Customer Testimonials†

What Our Members Are Saying About Us

The best way to learn about how we can free you from the worry of home emergencies is to hear it directly from our valued customers.

Robert K., North Ridgeville, OH

We had an electrical circuit that was not working. This circuit provided power to our garage door opener and to our bedroom, which was used to run my wife’s oxygen machine at night. After contacting [HomeServe USA], the service provider called within 1 ½ hours and did the repairs the next day. He was prompt, polite, and did the repairs quickly. Since I would never have found the problem, I highly recommend this program.

Mark K., Collinsville, IL

How can you beat it? Five bucks a month saved me almost $3,000 and a bunch of headaches when my water line burst in the middle of winter. I was at my uncle’s funeral out of state when it burst, and all it took was one phone call and everything was taken care of. Not one dime left my pocket since my line got fixed, and the contractor that [HomeServe USA] had come to my house was professional and fast and it took them under two hours to dig the line out and replace it!!! Wow! I would not have had the $3,000 to get my pipe fixed at that time. [HomeServe USA] is my peace of mind now. I am extremely happy with their performance and personally recommend their service to anyone who has a water service [line] and does not want to go through the logistical and financial hassle that comes with replacing a water line in the middle of winter.

Randy P., Toledo, OH

I have one of those older homes that seems to always have something going wrong. So when I saw coverage for so cheap, I couldn’t pass it up! A few months after getting the coverage, my power started going out for hours at a time. [The electric company] said I had power to the house and the rest was my responsibility. The heavy outside wire going to the meter was as old as the house and needed replacing. I called [HomeServe USA] and they came out the next day. They replaced all the old wires with new up-to-date parts. I couldn’t be happier. This was a job I didn’t feel confident doing myself. I am very satisfied with the fast, professional service that was provided.

John K., Felton, PA

We have used this service a number of times, each and every time service was fast. The workmen were very good and we couldn’t be more pleased. This is one of the best services you could use. It’s just great, sign up folks.

Andre G., Baltimore, MD

On March 15, 2010 at 8:30 am I called [HomeServe USA] for sewer service. At 10:48 am I received a call from the owner of a local plumber. By 12:40 the plumbers were here unstopping the drain in the back of my basement. Around 2:30 they had unclogged the drain and all was well. I have to say they not only unclogged the drain, they made sure that it was clear. They ran the snake through the line three times. As a matter of fact, there was a machine broken, they had to take the machine outside and take it apart and put it back together and come back to make sure all was clear. In my opinion, a plumber is like a doctor except they make house calls. But the fee is that same $300 per visit. But because I have [HomeServe USA], my service was all a part of my $95 for the entire year of service. I am a very satisfied customer and this is a service that everyone should take advantage of. It would be a lifetime mistake if you don’t. I will keep [HomeServe USA] as long as I remain living in this house, and I have been here all of my life.

Marc R., Trenton, NJ

Every service call from [HomeServe USA] was dealt with promptly, with courtesy and with the utmost professionalism. All work was always expertly done, and the services provided were the best I have ever encountered. The plumbing service I was sent…was amazing, informative, and always went that extra mile above and beyond – very impressive! This service is a life saver and pays for itself over and over again – I always renew year after year – and have NEVER been disappointed!

John R., Longwood, FL

Our water heater stopped working on a Friday. Needless to say we did not want to take another cold shower, or go the weekend without hot water. We called [HomeServe USA] to see how quickly we could get someone out to see what the problem was. They called their contracted plumbing company. The plumbers were very busy that day, but they quickly got to us, evaluated the condition of our water heater, and located a new water heater for us. They went to get it and installed it within a couple of hours. They did this all on a Friday afternoon. We did not have to go through the weekend without hot water! These people were very professional, nice, neat, and did a fantastic job! We are so happy that we had [HomeServe USA]! Thank you!

Richard S., Toms River, NJ

We had to use [HomeServe USA] three times during the past few months. The first time I realized that I had a leak in my basement. Within a few minutes after my initial call, the plumbing service used by [HomeServe USA] called me. He was willing to come at that time…It was midnight! At 1am he was here and immediately repaired the leak. The second time that we needed a plumber was because of a leak in the whole house water supply pipe. The same plumbing company came…within an hour of my original call and again they repaired the leak efficiently and effectively. The third call was required because my furnace would not ignite. I called [HomeServe USA], and a short time later the men arrived…The problem required a specialty order part. Several days later when the part arrived…they returned and got my furnace in top running condition. I cannot stress enough how protected we feel with our [HomeServe USA] contract. When a problem arises you call the main number and you get a professional response… At a time when things do go wrong it’s very comforting to know that you can rely on this exemplary service. It is also rather unique to actually speak to a live person. The people that handle your call are informative, polite and even follow up each time to see if you are satisfied. What a pleasure! Thank you!

Kelly J., Louisville, KY

After opening a large water bill and the water company confirming we had an underground leak, [HomeServe USA] was dispatched to our home that day and repaired within 24 hours! I couldn’t have asked for a more courteous and efficient company such as them and would recommend them to all of my neighbors, friends and family.

Terry B., Sandusky, MI

We have always received super service from our first call into [the] claims center to the fast response from our local contractors that you send us…The [contractors]…are the best. Always there to keep us warm in the winter and cool in the summer. [They] also repaired our water heater when it broke down…Thank you [HomeServe USA] for the peace of mind that your services provide. It is a small price to pay for knowing that your furnace or other appliances will be taken care of without the hassle and cost of calling a dozen different contractors to do the job. Again, a big thank you to [the contractor] and [HomeServe USA].

Marcy T., Upper Darby, PA

This insurance has been one of the best investments I’ve ever made. You can call these people 24 hours a day, 7 days a week. A real live person will always answer your call for help. What a relief. Contrary to your homeowners insurance, this company actually goes out of their way to help you with the problem you are reporting. If the reported problem does not fall under their coverage, they will still offer helpful tips and give you the name of a local plumber you can call. [HomeServe USA] has been to my home at least 3 times since 2008:

• A huge pipe in the wall of my basement burst, this was covered 100%
• The shut-off valve for the water also malfunctioned and water was all over my basement floor. This was also covered 100%.
• My water bill was extremely high for several months in a row. I called [my utility] to report a problem with my bill, only to find out that their meter readings were accurate. I then called [HomeServe USA] and explained the problem to them. They sent an experienced plumber to my home who quickly diagnosed the problem for me. Again, 100% covered.

After calling [HomeServe USA], a plumber will call you back. I never had to wait more than 1 hour for this call. The plumber, who is always courteous and professional, will supply you with an ETA. They’ve never missed their window, these people are very punctual, a relief for those who need to work for a living and cannot afford to stay home all hours waiting for service. And to top it off, they clean up when they’re done. Love these people!

[HomeServe USA], please keep up the good work. I’ve told all my friends and co-workers about my [HomeServe USA] experiences. I know for a fact that several of them have also signed up for this excellent service.