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Privacy Policy
Last Updated: September, 2010
HomeServe (“HomeServe” or “We” or “Us”) is serious about the
private nature of personal information, such as the name, address,
telephone number and email address, obtained from, or provided
by, visitors (“Visitor”, “You”, “Your” or “User” ) to our website (“Web
site”). This Privacy Policy describes the ways in which You provide Us
with Your information, the types of information, and how HomeServe
treats the information We collect when You visit the Web site and/or
register as a User.
By providing to HomeServe any such information, You agree to
HomeServe’s use of that information as set out in this Privacy Policy.
If You do not agree to the conditions set forth below, please do not
provide Us with this information.
1. Personal Information
Personal information relates to any information with regard to a single
identifiable individual. This information may be obtained through this
Web site, www.HomeServeUSA.com, or one of our other Web sites, as
follows:
Product Purchases
To supply You with Your purchase, provide You with additional
services, and send product materials to Your location, HomeServe may
request Your name, geographical coordinates, telephone number and
email. HomeServe does not collect any other personal information that
You do not expressly provide.
Contact Us
Should You email Us through the “Contact Us” link on our Web site,
We request Your contact information in order to respond.
E-mail Alerts
If You wish to receive Stock Exchange Announcement, Press Release,
Presentation, Annual Report or other e-mail alerts, We require Your
name and email to provide these alerts to You.
Other
There may be other areas throughout our Web site where We ask
for Your personal information. We will only request this personal
information when it is necessary.
2. Non-Personal Information
HomeServe may obtain certain aggregate and non-personally
identifiable information, also known as demographic and profile data,
though this information is optional. This information assists Us in
collecting data such as how many Visitors We had to our Web site, the
pages viewed, etc. We may use this data to improve our Site and/or
tailor Your experience at our Site, showing You content in which We
think You might be interested, and displaying content according to
Your preferences. We obtain this data through “Cookie” technology.
COOKIES
Like most web sites, HomeServe makes use of browser “cookies.” A
cookie is a very small text document, which often includes an
anonymous unique identifier. When You visit a web site, that site's
computer asks Your computer for permission to store this file in a part
of Your hard drive specifically designated for cookies. Each web site
can send its own cookie to Your browser if Your browser's preferences
allow it, but (to protect Your privacy) Your browser only permits a web
site to access the cookies it has already sent to You, not the cookies
sent to You by other sites. You can manage or disable Your cookies by
using tools of Your browser.
How We Use Information We Collect from Cookies
As You browse our Web site, the Web site uses its cookies to
differentiate You from other Users in order to prevent You from seeing
unnecessary advertisements or requiring You to log in more than is
necessary for security. Cookies, in conjunction with our web server's
log files, allow Us to calculate the aggregate number of people visiting
our Web site and which parts of the Web site are most popular. This
helps Us gather feedback in order to constantly improve our Web site
and better serve our customers. Cookies do not allow Us to gather
any personal information about You, and We do not generally store
any personal information that You provided to Us in Your cookies.
HomeServe will never use cookies to retrieve information from a
computer that is unrelated to our Site or services.
HomeServe may share this information with others, such as
advertisers interested in advertising on our Site, in aggregate,
anonymous form, which means that the information will not contain
any personally identifiable information about You or any other person.
3. Usage Information
In addition to collecting personal and non-personal information,
HomeServe may collect non-personal, aggregated information about
use of this Web Site. This information is not personally identifiable
and only will be used to find out how registered Users use our service
and Web Site. For example, this information will tell Us how much
time Users spend on the Site, what web sites our Users are coming
from, and to what web sites our Users are going. The collection of this
information allows Us to, among other things, prepare for traffic load
demands and to efficiently deliver our products and services.
4. Sharing Information
HomeServe will never sell, rent, share, trade or barter Your personal
information, including Your e-mail address, with any third parties for
marketing purposes without Your express permission. HomeServe
may share Your personal information for the purpose of delivering our
e-mail to You or as required by law.
5. Review and Access
Upon Your request, We will provide You with a summary of the
information We collect about You. You will have an opportunity to
correct, update or modify this information.
6. Choice/Opt-Out
If We ever send You e-mail alerts or information by e-mail concerning
new products or services that You did not expressly request, We will
provide You with an e-mail address by which You may request no
future notices.
7. Links to Other Sites
As part of the service, HomeServe may create links allowing You to
access third-party web sites. HomeServe is not responsible for the
content that appears on those web sites and does not endorse those
websites. Please consult those web sites’ individual privacy policies in
order to determine how they treat user information.
8. Security
All information described above is stored on restricted database
servers. However, You should not provide any confidential information
on this Web site.
9. Children’s Privacy
HomeServe does not market to minor children nor does it knowingly
collect information from minor children. If We discover that We have
mistakenly received information from a minor child, We will make
every effort to immediately remove the information from our records.
10. Modification to this Policy
HomeServe can change this Privacy Policy at any time without
prior notice to You by posting an updated Privacy Policy on this Site
indicating the date of the most recent update.
11. Contact Us
If You have any questions or comments about this Privacy Policy, or
our Web site in general, please contact us by:
By mail:
HomeServe USA By telephone: 1-888-752-6740 By email: info@homeserveusa.com |
