Exterior Water Service Line Coverage

Your water service line is the pipe that brings fresh water to your home. As a homeowner, you are typically responsible for repairing any leaks or ruptures to this line from the street or sidewalk to your house. A break in your water service line can result in expensive repair bills that are not typically covered under most basic homeowners insurance policies or by your local utility. Exterior Water Service Line Coverage will protect your home and finances from the costs associated with repair or replacement of a broken or leaking water service line, and will provide you with priority repair status so you get help quickly.

The illustration below shows the area that is your responsibility as a homeowner.

The HomeServe USA Solution
Exterior Water Service Line Coverage Benefits:

No Bill to Pay for Covered Repairs – All costs are covered for replacing or repairing the exterior water service line emergency, up to your specific coverage limits per service call
Multiple Service Calls per Year – You can make more than one service call per year, covering labor, materials, permits and tax
24-Hour Emergency Service Hotline – Available 24 hours a day, 365 days a year, ready to respond to your call
Priority Response – A local, licensed and insured contractor will make your repair a priority
Quality Work – One-year guarantee on all permanent repairs

General Exclusions:

Acts of God, thawing of frozen pipes; emergency breakdown - to external guttering, arising from disconnection to main water supply, due to pre-existing conditions, caused by faulty construction/improper maintenance, or from a controllable leak; swimming pools/decorative features; faucets or hose bibs; repair of covered parts, equipment and/or systems due to reduction in performance caused by normal wear and tear; emergency breakdown to property having remained unoccupied for more than 30 days; repairs when parts are obsolete; costs to correct or upgrade any part, equipment and/or system in order to comply with law; costs associated with treatment, recovery/disposal of hazardous material; manufacturer's recalls, defects or class action suits; closing walls, floors or ceilings; costs of a repair visit, restoration of affected area, hard or soft landscaping if coverage does not apply; repair, replacement or unblocking without our prior authorization; mobile homes, recreational vehicles, multiple-unit dwellings, or commercial buildings or any residential home over 5,001 sq. ft. See terms and conditions for complete coverage details. In some towns, the service line beyond the property boundary to the main connection in the street may be an additional responsibility of the homeowner. For complete Terms & Conditions call 1-888-752-6740

What You Should Know About

Home Emergencies

It is estimated that 1,000,000 homeowners will suffer a water service line emergency in 20121
More than 4,000,000 homeowners will have a major sewer/septic line disruption in 2012¹
50% of American homeowners do not know they are responsible for repair costs in many common home emergencies²
64% of Americans do not have $1,000 in savings to pay for emergency repairs³
Basic homeowners insurance does not typically cover the cost of most common home emergency repairs
Replacing a section of water service line costs an average of $2,300⁴
Replacing a sewer/septic line can cost thousands of dollars

¹Home emergency occurrence rate estimated by HomeServe
²GfK Roper Custom Research North America 2010
³National Foundation for Credit Counseling 2011
⁴Based on HomeServe national average repair rates 4/11