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Our Recent NewsHomeServe USA Offers Emergency Home Repair Plans to Biddeford & Saco Water Company CustomersDec 13, 2011Stamford, CT –Biddeford & Saco Water Company's 14,500 residential customers will soon have the opportunity to purchase a new array of enhanced home repair plans through HomeServe USA (HomeServe). A leading provider of home repair service programs, HomeServe offers plans that protect homeowners from the cost and inconvenience of repairs that are not covered by basic home insurance or by their local utility. Starting the week of Dec. 19, Biddeford & Saco Water Company customers in Biddeford, Saco, Old Orchard Beach, and the Pine Point section of Scarborough in Maine, will begin receiving information from HomeServe describing the initial offerings. The affordable plumbing protection plans available include the following coverage:
“When homeowners face an emergency, the last things they want to worry about are finding a reputable repair person and unexpected repair costs,” said Tom Rusin, Chief Executive Officer, HomeServe USA. “HomeServe plans will provide customers of Biddeford & Saco Water Company with the reassurance of knowing that if they experience a problem with any of their covered equipment, they will not be financially liable or responsible for finding someone to make repairs.” Customers holding these plumbing plans through HomeServe will have access to an Emergency Repair Hotline that is accessible 24 hours a day, 365 days a year to bring local, licensed and insured contractors right to their home for repairs. Similar services are already being offered by HomeServe to customers of the Portland Water District. HomeServe USA Emergency Repair Plan Service Provider Enters Canadian MarketNov 22, 2011HOMESERVE SIGNS AGREEMENT WITH EPCOR UTILITIES Stamford, CT – HomeServe USA Corp. (HomeServe), a leading provider of emergency home repair service programs, is pleased to announce its expansion into the Canadian market with the signing of an agreement with EPCOR Utilities Inc. (EPCOR). The approximately 1.3 million residential households across the province of Alberta, Canada, will soon have access to a broad new array of enhanced home repair plans through HomeServe.The plans offered by HomeServe protect homeowners from the cost and inconvenience of repairs that are not covered by basic home insurance or a local utility. “We are pleased to announce our expansion into the Canadian market with EPCOR Utilities Inc., our first Canadian affinity partner,” said Tom Rusin, Chief Executive Officer, HomeServe USA. “We look forward to working with the EPCOR team to service Albertans with affordable options and guaranteed repairs for many years to come.” In April 2012, Albertans will begin receiving information from HomeServe describing the affordable protection plans available to them, including coverage designed for water and sewer service lines interior plumbing and drainage piping, heating/water heating systems, and electric wiring. HomeServe USA, which provides 1.4 million home emergency service plans under more than 21 utility brands, two manufacturing brands, and under the HomeServe name, will be the first company to offer exterior water or sewer service line coverage to homeowners in Canada. “We felt that this was a reasonable option to offer homeowners to cover unexpected utility repair expenses not currently covered,” said EPCOR President and CEO Don Lowry. “We look forward to working with HomeServe to give homeowners another way to protect their most important asset – their home.” Customers holding these plans through HomeServe will have access to an Emergency Repair Hotline that is accessible 24 hours a day, 365 days a year to bring local, licensed and insured contractors right to their home for repairs. Home Emergency Insurance Solutions to Offer Water Service Line Protection to Contra Costa Water District CustomersAug 24, 2011CONCORD CA – Contra Costa Water District (CCWD) single family residential customers will soon receive information about a new water service line protection service offered through Home Emergency Insurance Solutions (HEIS) – the California subsidiary of HomeServe USA. Customers served treated water directly by CCWD in Clayton, Concord, Pleasant Hill, Walnut Creek and Martinez, will have the option to sign up for a protection plan that will provide emergency assistance with unexpected repairs to the water line on the homeowner’s property. HomeServe USA is a nationwide provider of emergency home repair programs, has agreed to provide service line repair plans through HEIS for single family residential homeowners in CCWD’s treated water service area. HomeServe USA currently serves 1 million customers across 36 states and will be working closely with CCWD to ensure that customers have convenient and affordable options for service line protection plans. Customers choosing to sign up for these plans will have access to an Emergency Repair Hotline that is accessible 24 hours a day, 365 days a year to bring locally based, licensed and insured contractors right to their home for repairs. “The District developed this optional service based on concerns raised by customers about how to deal with unexpected breaks in the water service lines on their property” said Jerry Brown, CCWD’s General Manager. Tom Rusin, chief executive officer of HomeServe USA, stated, “HomeServe is thrilled to be offering this optional service to Contra Costa Water District customers. We are looking forward to forging a strong relationship with the District, working with their teams and supporting their customers in Contra Costa County.” Eligible CCWD customers will receive more information about this new program this month. Information on the program (including a map of eligible areas) is also available on the District website at www.ccwater.com. HomeServe USA to Offer Home Protection Plans to UniSource Energy Services CustomersJul 14, 2011Tucson, AZ- Customers of Unisource Energy Services(UES) will soon have access to a broad new array of enhanced home repair plans through HomeServe USA(HomeServe), a leading provider of home repair service programs. Starting this month, UES customers will begin receiving information from HomeServe describing the initial offerings. The affordable protection plans available will include coverage of homeowners’ interior gas and electric lines. Customers holding these plans through HomeServe will have access to an Emergency Repair Hotline that is accessible 24 hours a day, 365 days a year to bring local, licensed and insured contractors right to their home for repairs. The plans offered by HomeServe protect homeowners from the cost of repairs that are not covered by basic home insurance or a local utility. For example, homeowners are responsible for the maintenance and repair of the interior gas lines in their home. Now, with coverage provided by HomeServe, UES customers have an affordable option with guaranteed repairs. “We’re pleased to announce the availability of these optional protection plans for our customers,” said Steve Lynn, chief customer officer of UES and its parent company, UniSource Energy Corporation (NYSE: UNS). “While our crews are quick to respond to utility system outages, we cannot repair the problems that occur in our customers’ homes. That’s where HomeServe USA comes in.” “When homeowners face an emergency, the last things they want to worry about are finding a reputable repairperson in a hurry and high repair costs,” said Jonathan King, chief executive officer of HomeServe USA. “HomeServe plans will provide customers of UES with the reassuranceof knowing that if they experience problems with any of their covered equipment, they will not be financially liable or responsible for finding someone to make repairs.” HomeServe USA to Offer Home Protection Plans to Tuscon Electric Power CustomersJul 14, 2011Tucson, AZ- Customers of Tucson Electric Power(TEP) will soon have access to a broad new array of enhanced home repair plans through HomeServe USA(HomeServe), a leading provider of home repair service programs. Starting this month, TEP customers will begin receiving information from HomeServe describing the initial offerings. The affordable protection plans available will include coverage of a homeowner’s electrical wiring and water heating systems. Customers holding these plans through HomeServe will have access to an Emergency Repair Hotline that is accessible 24 hours a day, 365 days a year to bring local, licensed and insured contractors right to their home for repairs. The plans offered by HomeServe protect homeowners from the cost of repairs that are not covered by basic home insurance or a local utility. For example, homeowners are responsible for the maintenance and repair of the interior electrical wiring components in their home. Now, with coverage provided by HomeServe, TEP customers have an affordable option with guaranteed repairs. “We’re pleased to announce the availability of these optional protection plans for our customers,” said Steve Lynn, chief customer officer for TEP and its parent company, UniSource Energy Corporation (NYSE: UNS). “While our crews are quick to respond to utility system outages, we cannot repair the problems that occur in our customers’ homes. That’s where HomeServe USA comes in.” “When homeowners face an emergency, the last things they want to worry about are finding a reputable repairperson in a hurry and high repair costs,” said Jonathan King, chief executive officer of HomeServe USA. “HomeServe plans will provide customers of TEP with the reassurance of knowing that if they experience problems with any of their covered equipment, they will not be financially liable or responsible for finding someone to make repairs.” HomeServe USA Introduces New Fleet of Branded Service Vehicles To Provide Emergency Home Protection Services To Northeast StatesJul 14, 2011Stamford, CT- HomeServe USA(HomeServe), a leading provider of emergency home repair programs, is greatly enhancing the company’s visibility and service offerings in the Northeast with the addition of a fleet of HomeServe branded service vehicles in the region. The vehicles will support HomeServe customers in the metro New York area, Rhode Island and portions of Massachusetts who were formerly served by National Grid Energy Services(NGES). HomeServe acquired the service contract business of NGES in August 2010 and has moved quickly to build on the existing service program for customers of National Grid Energy Services. While HomeServe continues to utilize the skilled employee service technicians to support the 339,000 service contracts formerly of NGES, the company is also taking steps to improve service operations. Over the next 12 months, the entire fleet of 140 service vans will be replaced with upgraded, more efficient and environmentally friendly vehicles featuring the HomeServe brand. Customers holding emergency home repair plans through HomeServe get access to an Emergency Repair Hotline available 24 hours a day, 365 days a year to bring HomeServe employed service technicians or local, licensed and insured contractors right to their home for repairs. The plans offered by HomeServe protect homeowners from the cost of repairs that are not covered by basic home insurance or a local utility, such as water and sewer service lines, electrical wiring, interior gas piping, water heaters, heating and cooling systems. “Until now, the majority of our one million customers in 36 states were unaware of the HomeServe brand, as we usually work with local utilities and service contractors,” said Jonathan King, Chief Executive of HomeServe USA. “The new fleet of HomeServe vehicles will provide a colorful billboard introducing the HomeServe brand to our customers located in the Northeast. We expect to perform more than 200,000 service calls a year in this region with our service technicians using the branded vans, so many people will start to learn more about HomeServe and the affordable plans we offer homeowners.” King concluded: “Our first time customer repair percentage in these regions is nearly 94% due to both qualified, well trained staff and fully functioning, properly stocked vehicles, and we look forward to continuing to provide excellent service to our customers with our own employees and our strong network of qualified service contractors.” HomeServe USA to Provide Water Line Protection Options to Middlesex Water CustomersMay 25, 2011Stamford, CT - HomeServe USA(HomeServe), the nation’s leading provider of emergency home repair programs, today announced an agreement with Middlesex Water Company whereby HomeServe will provide emergency home repair plans to homeowners in New Jersey and Delaware served under Middlesex Water, Tidewater Utilities, and Pinelands Water, subsidiaries of the Middlesex Water Company(NASDAQ:MSEX). HomeServe, which serves more than 1 million customers holding 1.3 million service plans across 36 states, has purchased 10,500 existing water and sewer line maintenance contracts under the Middlesex Water LineCaresm name, and beginning in August will be providing additional service options to the nearly 91,000 residential customers serviced by the Middlesex companies. HomeServe is committed to giving customers of Middlesex Water Company affordable and accessible emergency water and sewer line repair options. Additionally, part of the agreement between HomeServe and Middlesex Water Company will continue to allow customers the convenient option of paying for their HomeServe emergency protection plans directly on their water utility bill. “We are proud to offer this valuable option to customers of Middlesex Water Company,” said Jonathan King, Chief Executive of HomeServe. “HomeServe is committed to continuing service to the existing LineCare customers and looks forward to offering many more Middlesex customers service through our new partnership.” “Service line maintenance programs offer our customers peace of mind should they experience a break on their water or wastewater service lines,” said Dennis W. Doll, President of Middlesex Water. “Our agreement with HomeServe will offer excellent quality for our customers through HomeServe’s 24-hour hotline and professional local contractors, saving the customers a great deal of cost and hassle should an emergency service issue arise.” HomeServe USA to Offer Home Repair Services to UniSource Energy CustomersMar 10, 2011Stamford, CT- HomeServe USA(HomeServe), the nation’s leading provider of emergency home repair programs, has signed a long-term agreement to provide emergency home repair plans to homeowners in Arizona served by Tucson Electric Power(TEP) and UniSource Energy Services(UES), subsidiaries of UniSource Energy Corporation (NYSE: UNS). The addition of the 580,000 residential customers of TEP and UES brings the number of HomeServe’s accessible households across the nation in excess of 21 million. The new agreement will provide a wide array of affordable service options for electric and gas customers of these Arizona utilities. Initial service offerings will include cooling repair, electrical wiring, and water heater repair/replace options. “Owning a home can bring many challenges, especially in an emergency when home repairs are needed in a hurry,” observed Jonathan King, chief executive officer of HomeServe USA. “With a HomeServe plan, homeowners are just a phone call away from having a qualified service technician come to quickly solve their problem.” “We are excited to work with HomeServe based on their track record of providing emergency home repair service plans to customers around the country,” said Steve Lynn, chief customer officer of TEP and UES. “We wanted our customers to have access to these affordable options to help protect them and their homes, and we believe our relationship with HomeServe provides this opportunity.” Customers of TEP and UES will receive more information about this new program offering in the next few months. HomeServe signs agreement with South Jersey Energy Service PlusMar 9, 2011Stamford, CT– Home Service USA Corp (HomeServe), the nation’s leading provider of emergency home repair programs, is pleased to announce an agreement with South Jersey Energy Service Plus to provide emergency home repair plans to customers in southern New Jersey. HomeServe, which serves more than 800,000 customers holding 1.2 million service plans across 36 states, has purchased the exclusive right to renew the home appliance repair contracts of South Jersey Energy Service Plus (SJESP) as the contracts become due for renewal this summer. SJESP currently services nearly135,000 service contracts. South Jersey Energy Service Plus, a member of the South Jersey Industries family of companies, installs, maintains and services residential and small commercial heating, air conditioning and water heating systems throughout southern New Jersey. With a target market of more than 325,000 households, the addition of this fast-growing New Jersey region increases HomeServe’s accessible households in the US to 20.7 million. As part of the agreement, HomeServe will continue using the valued SJESP brands, including Service Sentry and the skilled SJESP technicians, continuing a long tradition of service that SJESP has been providing homeowners in the region. The current suite of SJESP Service Sentry offerings that include heating, cooling, water heating, kitchen and laundry appliance repair plans will be expanded by HomeServe to meet customers’ needs. All Service Sentry plans are designed to save customers from the hassle and expense of emergency home repair costs. With Service Sentry, homeowners are just a phone call away from having a skilled local service provider come to quickly solve their problem. “This is an exciting development for HomeServe,” Jonathan King, chief executive of HomeServe USA commented. “We are pleased that South Jersey Energy Service Plus chose us as a partner, and we are looking forward to working with their team to service customers in South Jersey for many years to come.” Michael Renna, president of South Jersey Energy Service Plus, and vice president of South Jersey Industries, stated, “We are confident that HomeServe is the right partner to meet our customers’ service needs. This agreement allows our business to continue growing while freeing up resources for us to install, service and maintain HVAC systems in South Jersey.” HomeServe USA To Fine Tune Its Outreach to HomeownersMar 4, 2011Stamford, CT - HomeServe USA—the nation’s leading provider of emergency home repair plans for homeowners—has announced a new initiative to make certain its consumer direct mail marketing efforts, often done in tandem with a local utility or regional service provider—are clear, concise…and leave no room for misunderstanding. “We constantly refine our marketing materials by monitoring and evaluating prospect and customer input” noted Myles Meehan, senior vice president of HomeServe USA. “It’s a highly valuable method to make sure our information and messages are clear, concise—and consumer friendly.” Meehan noted the importance of this given the nature of HomeServe’s business. “We primarily work with local utilities—be it water, electricity, gas—to reach homeowners with our unique service offering,” observed Meehan. “That entails using the utility’s brand in communicating the information. We do this with the full approval and input of our partner.” “That said, we want to make certain prospective customers understand who we are; what the offering is—and how their utility fits in with our service,” Meehan noted. “It’s HomeServe’s intention to continuously improve so that we clearly articulate and delineate that information in customer direct mail correspondence. To that end, we are assuring that consumer best practices are followed in all of our communications.” “We’re in a serious business,” Meehan stated. “We protect homeowners from a variety of unexpected household emergencies—and it’s vital we engender their trust. I believe this program will help ensure their faith in us, our utility partners—and our offerings.” HomeServe USA covers more than 800,000 homeowners in 36 states across the nation, providing vital protection against and inconvenience of water, sewer, electrical and other emergency home repair. It is the fastest growing company in the field of utility branded repair service plans. Louisville Water Expands Customer Offerings to Include Sewer Line CoverageAug 10, 2010Building on one of the most successful program launches for a HomeServe utility partner, Louisville Water expanded their customer offerings this July to include HomeServe's exterior Sewer Line Coverage. The new Sewer Line plan was offered to the more than 25% of Louisville Water customers that already have HomeServe's exterior Water Service Line Coverage. The Sewer Line plan, which is a natural extension of the well-received Water Service Line program, expands coverage to protect against clogs or breaks in the homeowner's sewer line. HomeServe has worked with Louisville Water to offer emergency service plans to homeowners in the Louisville, KY utility’s service territory since 2008. California Water Reaches Contract Growth Milestone, Launches Cooling CoverageAug 10, 2010In July 2010, California Water hit a 300% growth mark with HomeServe emergency service contracts. Since HomeServe acquired the original water service line contracts from California Water in late 2007, California Water customers have demonstrated their continued interest and satisfaction with these valuable homeowner protection services. The California Water program has expanded beyond water service line plans to include Exterior Sewer/Septic Line, Internal Plumbing & Drainage, and Interior Electrical Wiring coverage for homeowners across its operating districts in California. This July, HomeServe also launched a cooling system plan for California Water customers. This plan provides emergency repair coverage for central cooling systems and is another step to expand California Water's program to a full suite of convenient service options for its customers. SEMCO ENERGY Marks First Anniversary With HomeServeAug 10, 2010HomeServe’s first natural gas utility partner, SEMCO ENERGY, passed the one year mark in July since transitioning its service business from another provider to HomeServe. Service plan growth for this Michigan-based utility has increased nearly 50% over the year. SEMCO ENERGY customers have a number of service plan options including traditional offers that reinforce gas service value such as central heating, water heating, and interior gas piping repair plans. In addition, SEMCO ENERGY customers also have a cooling system plan to round out coverage to key central conditioning systems for their homes. HomeServe completes the acquisition of National Grid Energy Services service contract businessSep 18, 2010HomeServe today announces the further expansion of its operations and the development of its business by completing the previously announced acquisition of National Grid Energy Services LLC’ (NGES) service contract business, an unregulated subsidiary of National Grid.
The acquisition significantly expands the business, adding over 196,000 customers and 339,000 contracts to its existing 626,000 customers and 827,000 contracts. |
