- technician was not professional and did not help out whatsoever
- Reviewer left no comment
If you use natural gas to heat your home or run appliances, you know how important it is to keep things in good working order. Unexpected problems with the gas line can happen at any time due to an aging or deteriorating pipe, valve or fitting, which can result in a gas leak. As a homeowner, it may be your responsibility to maintain and repair your interior gas line.
With a HomeServe repair plan, you can get protection from time-consuming and expensive repairs. Coverage includes the emergency breakdown repair costs of the natural gas supply line within the home up to the annual benefit amount.
Note: If you suspect that you have a broken cracked or leaking gas pipe, you should call your gas company immediately.
How interior gas line problems can affect your home and property:
A problem with your interior gas line can require leak detection, and repairing or replacing the section of supply pipe, gas safety shutoff valve and the pipe to your furnace. These repairs can cost hundreds of dollars. Add Interior Gas Line Repair Plan and stay protected against the dangers and expense of unexpected emergency repairs. Note: If you suspect that you have a broken cracked or leaking gas pipe you should call your gas company immediately.
‡ HomeServe national average repair costs as of April 2013. No charge for covered repairs up to your annual benefit amount.
Does my homeowners insurance or local utility cover repairs to the systems around my home?
Most basic homeowners insurance policies and local utility companies or municipalities do not cover repair or replacement of the major systems in and around your home. Click here to see if your insurance company provides coverage for exterior water or sewer/septic line breaks.
If you find you have similar coverage, you can contact HomeServe to receive a refund of your service agreement fee, less any claims paid.
Who is eligible for coverage?
Typically a single-family residential homeowner may be eligible. However, some of our coverage plans are also available for mobile homes and multi-unit dwellings. Recreational vehicles and properties used for commercial purposes are not eligible for coverage. For full eligibility information, enter your ZIP Code to see the Terms and Conditions.
How do I purchase a repair plan?
Please enter your ZIP Code to find available plans in your area or call HomeServe directly at 1-855-336-2465 to speak with a representative.
After I purchase a plan, when does my coverage begin?
Your plan will start the day your order is processed, and for most of our plans, there is an initial 30-day waiting period before you can make a claim, giving you 11 months of coverage during the first year. This prevents service calls on pre-existing conditions and helps keep the coverage affordable.
I need a repair. What should I do?
Step 1: If you should suffer a home repair emergency that is covered by your plan, call HomeServe toll-free at 1-855-336-2465 and one of our customer service specialists will get you started on your claim.
Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.
Step 3: Once covered repairs are completed, just sign the repair form and we pay the technician directly for you.
It’s that simple!
Who will come to my home to make the repair?
Homeowners who call with a covered emergency can rest assured that a local, licensed and insured technician will respond to the call and carry out the repair in a professional manner. Each service technician is hand selected and rigorously screened before acceptance. Screening includes verification of certification and an in-the-field evaluation.
Typically, there is a 30-day waiting period, giving you 11 months of coverage in year one. Coverage is for the repair of an emergency breakdown of the interior gas line servicing your single-family residential home, from the point of entrance to the shutoff valve at each natural gas appliance, caused by normal wear and tear, not due to accident or negligence. Coverage may be cancelled within 30 days of the effective date for a full refund; all other cancellations will result in a pro-rata refund less any claims paid.