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- Technician didn't re-connect one of the connectors therefore allowing gas to leak in to my basement/house
Published on: August 21 2015
If you use natural gas to heat your home or run appliances, you know how important it is to keep things in good working order. Unexpected problems with the gas line can happen at any time due to an aging or deteriorating pipe, valve or fitting, which can result in a gas leak. As a homeowner, it may be your responsibility to maintain and repair your interior gas line.
With a repair plan from HomeServe USA, you can help protect yourself from the cost and hassle of emergency repairs. Enter your ZIP Code to find available plans in your area.
Note: If you suspect that you have a broken cracked or leaking gas pipe, you should call your gas company immediately.
Interior gas line problems can cause:
Unexpected problems with the interior gas line can happen at any time due to aging of the pipe or other problems and it’s your responsibility to pay for any repairs if something goes wrong with the gas line throughout your home. Fire up your protection against unexpected repair costs with an affordable plan from HomeServe USA. Note: If you suspect you have a gas leak, please leave the area and call your gas company or 911 immediately.
Exclusions apply. Enter your ZIP Code to see the Terms and Conditions.
‡HomeServe national average repair costs as of April 2013. No charge for covered repairs up to the benefit amount.
Does my homeowners insurance or local utility cover repairs to the systems around my home?
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, is responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
I need a repair. What should I do?
Step 1: If you should suffer a home repair emergency after your start date that is covered by your plan, call HomeServe toll-free at 1-855-336-2465 and one of our customer service specialists will get you started on your service call.
Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.
Step 3: Once covered repairs are completed, you just sign a form to say you are satisfied and we pay the technician directly up to the annual benefit amount.
Who will come to my home to make the repair?
Homeowners who call with a covered emergency can rest assured that a local, licensed and insured technician will respond to the call and carry out the repair in a professional manner.
How do I cancel my plan?
You may cancel within 30 days of your start date for a full refund less any claims paid, where applicable, by calling HomeServe at 1-855-336-2465. Cancellations after the first 30 days will result in a pro-rata refund less any claims paid, where applicable.