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- I did not have any service done, I only called the center because I had a question. Which no one could answer.
Published on: August 17 2014
If you use natural gas to heat your home or run appliances, you know how important it is to keep things in good working order. Unexpected problems with the gas line can happen at any time due to an aging or deteriorating pipe, valve or fitting, which can result in a gas leak. As a homeowner, it may be your responsibility to maintain and repair your interior gas line.
With a repair plan from HomeServe, you can get protection from time-consuming and expensive repairs. Coverage includes the emergency breakdown repair costs of the natural gas supply line within the home up to the annual benefit amount.
Note: If you suspect that you have a broken cracked or leaking gas pipe, you should call your gas company immediately.
Interior gas line problems can cause:
Unexpected problems with the interior gas line can happen at any time due to aging of the pipe or other problems and it’s your responsibility to pay for any repairs if something goes wrong with the gas line throughout your home. Fire up your protection against unexpected repair costs with an affordable plan from HomeServe USA. Note: If you suspect that you have a broken cracked or leaking gas pipe you should call your gas company immediately.
‡HomeServe national average repair costs as of April 2013. No charge for covered repairs up to the benefit amount.
Exclusions: Appliances and private wells or lines not supplied by a utility.
Responsibility: If you live in a development community with a condominium, co-op or homeowners association, your gas line may not be an individual homeowner’s responsibility, so please check with your association before purchasing this coverage. If you own a residential property that has multiple units, you must purchase a service agreement for each individual unit for any one unit to be eligible.
Benefit Details: Coverage provides, up to the benefit amount, for the covered cost to repair or replace the gas line from the meter or propane tank outlet connection to each gas appliance in your home that is damaged due to normal wear and tear, not accident or negligence. Gas lines that branch off before entering your home or exit your home to supply an exterior appliance, shut off valves and appliance connectors are also covered.
Making a Service Call: Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year.
Renewal: Your coverage is based on an annual contract. Your service agreement will be automatically renewed annually at the then-current renewal price. Your coverage will remain in effect unless you call to discontinue.
Does my homeowners insurance or local utility cover repairs to the systems around my home?
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, is responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home. Homeowners have always been responsible for these types of repairs. However, many are simply not aware. Anything that goes wrong on the your property–such as a tree root growing into a water or sewer line and obstructing it, leaks in interior plumbing pipes or a broken water heater–is typically your responsibility.
After I purchase a plan, when does my coverage begin?
Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. This prevents service calls on pre-existing conditions and helps keep the coverage affordable. There is no waiting period in Nevada.
I need a repair. What should I do?
Step 1: If you should suffer a home repair emergency that is covered by your plan, call HomeServe toll-free at 1-855-336-2465 and one of our customer service specialists will get you started on your claim.
Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.
Step 3: Once covered repairs are completed, just sign the repair form and we pay the technician directly for you up to the annual benefit.
It’s that simple!
Who will come to my home to make the repair?
Homeowners who call with a covered emergency can rest assured that a local, licensed and insured technician will respond to the call and carry out the repair in a professional manner. Each service technician is hand selected and screened before acceptance. Screening includes verification of certification and an in-the-field evaluation.
How do I cancel my plan?
You may cancel within 30 days of your start date for a full refund less any claims paid; cancellations after the first 30 days will result in a pro-rata refund less any claims paid. Most basic homeowners insurance policies and local utility companies do not cover repair or replacement of this line. If you find you have similar coverage, you can contact HomeServe at 1-855-336-2465 to cancel and you will receive a refund of your service agreement fee, less any claims paid.
Click here to read the full cancellation policy.