Last Updated: September, 2014
INFORMATION WE COLLECT
In order to deliver personalized and relevant information to You through Our Website, We collect certain information from Users. Please do not provide Us with sensitive information or health information. If You should do so inadvertently, We will use and disclose that information in the same manner as any other information You provide to Us.
In operating Our Website, We may collect and process the following data about You:
1. Non-Personal Information
We may collect non-personal, aggregated information about use of this Website. This information is not personally identifiable and will only be used to find out how registered Users use Our service and Website. For example, this information will tell Us how much time Users spend on the Website, what websites Our Users are coming from, and to what websites Our Users are going. The collection of this information allows Us to, among other things, prepare for traffic load demands and to efficiently deliver Our products and services.
If You access Our Website from a mobile device, We will collect the unique device ID, device make and model, device IP address, web browser type and version, and mobile carrier.
2. Personal Information
Personal information relates to any information that can be used to identify an individual User, such as name, address, telephone number, e-mail address, and other biographic information. If You choose to register for an account with Us and/or create a User profile, We will ask You to provide this information to Us. We may also collect Your social media handle, social media profile and/or website URL, and photographs or other graphics if You choose to create a User account through a third-party social media service and link to Our Website.
3. Financial Account Information and/or Credit or Debit Card Information
If You purchase Our services or products, We will collect certain financial information from You, such as financial account number or credit or debit card number. We will only collect and store such information for payment purposes. We will not use it for any other purpose, and will take adequate security measures to protect the information You submit.
4. Product Purchases
If You should make a product purchase on Our Website, We will collect information to supply You with Your purchase, provide You with additional services, and send product materials to Your location, such as Your name, geographical coordinates, telephone number and email address.
5. Contact Us
If You should email Us through the “Contact Us” link on Our Website, We request Your contact information in order to respond, such as name and e-mail address.
6. Product Reviews
If You choose to write a review of one of Our products or services, We will collect any information You provide to Us in Your review.
7. Surveys and Contests
If You choose to participate in one of Our surveys or contests, We will collect Your name, address, telephone number and e-mail address in order to contact You about additional questions or contest winnings.
8. Social Media
If You choose to create a User account through a third-party social media service, We will access certain information from that third-party services such as name and account information, in accordance with authorization procedures determined by the social media service.
9. Other Information
There may be other areas throughout Our Website where We ask for Your personal information. We will only request this personal information when it is necessary.
Like most websites, HomeServe makes use of browser “cookies.” A cookie is a very small text document, which often includes an anonymous unique identifier. When You visit a website, that site's computer asks Your computer for permission to store this file in a part of Your hard drive specifically designated for cookies. Each website can send its own cookie to Your browser if Your browser's preferences allow it, but (to protect Your privacy) Your browser only permits a website to access the cookies it has already sent to You, not the cookies sent to You by other sites. You can manage or disable Your cookies by using tools of Your browser. If You choose to disable cookies, HomeServe will not collect personally identifiable information from You. However, if You do choose to remove cookies or reject cookies it may affect certain features or services of Our Website. For more information regarding the protocol We use when You disable Your browser’s cookies, click here.
We may collect information using web beacons. Web beacons are electronic images that may be used in Our services or in Our e-mails. We use web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and tell if an e-mail has been opened and acted upon.
HomeServe may share some information with others, in aggregate, anonymous form, which means that the information will not contain any personally identifiable information about You or any other person. As such, third party cookies do not track Your information from Our Website over time or across different websites. However, HomeServe is not responsible for third party cookies when You leave Our Website and enter a third party website. Please see section below, “Third Party Websites and Interaction” for more information.
USE OF YOUR INFORMATION
DISCLOSING YOUR INFORMATION
Where applicable, We may disclose Your personal information to any affiliated business entities or third parties necessary to provide products and services to You. This includes, where applicable, Our subsidiaries, Our holding company and its other subsidiaries (if any), third parties involved in the administration, provision and operation of Our products and services, and other companies in the HomeServe Plc group. We may also disclose Your personal information to third parties:
We will never sell, rent, share, trade or barter Your personal information, including Your e-mail address, with any third parties for marketing purposes without Your express permission. We may share Your personal information for the purpose of delivering e-mails to You or as required by law.
REVIEW AND ACCESS
Upon Your request, We will provide You with a summary of the information We collect about You. You will have an opportunity to correct, update or modify this information.
THIRD PARTY WEBSITES AND INTERACTION
As part of the service, We may create links allowing You to access third-party websites. We are not responsible for the content that appears on those websites and We do not endorse those websites. By accessing other third party websites through Our Website, You are consenting to the terms and privacy policies of those websites. We do not accept responsibility or liability for their policies whatsoever as We have no control over them. Please consult those websites’ individual privacy policies in order to determine how they treat user information.
To ensure that Your information is secure, We have put in place commercially suitable physical, electronic, and managerial procedures to safeguard and secure the information We collect on Our Website. We take adequate security measures to protect Your information.
Nonetheless, the transmission of information via the Internet is not completely secure and therefore We cannot guarantee the security of the data sent to Us electronically on Our Website, and transmission of such data is therefore entirely at Your own risk.
Our Website is designed and intended for those who have reached the age of majority (18 years of age). By using Our Website, You affirm that You are at least 18 years of age or older. We are not liable for any damages that may result from a User’s misrepresentation of age.
No one under age 13 is authorized to submit any information, including personally identifying information, on Our Website. Under no circumstances may anyone under age 13 use Our Website. Parents or legal guardians of children under 13 cannot agree to these terms on their behalf.
HomeServe USA Corp.
ATTN: Privacy Officer
601 Merritt 7, 6th Floor,
Norwalk, CT, 06851