Dublin San Ramon Services District is working with Home Emergency Insurance Solutions to offer optional repair plans to protect its customers from the expense and inconvenience of water and sewer line emergencies.
Home Emergency Insurance Solutions, California License #0F9326, (also known as HomeServe or HomeServe Repair Management Corp.) with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Dublin San Ramon Services District, and offers and administers this optional home protection plan as an authorized representative of AMT Home Protection Company, 2200 Highway 121, Suite 100, Bedford, TX 76021, the protection plan issuer. Your choice of whether to participate in this plan will not affect the price, availability or terms of service from Dublin San Ramon Services District.
Home Emergency Insurance Solutions is an independent company providing emergency home repair services and protection solutions to homeowners. Accredited by the Better Business Bureau, Home Emergency Insurance Solutions protects over 2 million homeowners in the US and Canada and provides emergency repair plans through partners, utility companies, municipalities and directly to consumers.
Your home’s plumbing connects to the public water and waste water systems through your privately owned service lines. As a homeowner, you are responsible for the water service line that brings fresh water into your home from the water meter to the point of entry into your home and the sewer line that carries wastewater away from the outside foundation wall to the Dublin San Ramon Services District’s connection.
That is why Dublin San Ramon Services District has selected Home Emergency Insurance Solutions to offer optional, yet affordable, repair plans gainst costly and inconvenient repairs to your exterior water service line. HomeServe is currently offering a program to cover water line repairs and is developing a program for future sewer line coverage.
No. Customers who sign up for these services will be billed directly by Home Emergency Insurance Solutions.
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, is responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. This prevents service calls on pre-existing conditions and helps keep the coverage affordable.
Step 1: If you should suffer a home repair emergency after your start date that is covered by your plan, call Home Emergency Insurance Solutions toll-free at 1-855-321-9859 and one of our customer service specialists will get you started on your service call.
Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.
Step 3: Once covered repairs are completed, you just sign a form to say you are satisfied and we pay the technician directly up to the annual benefit amount.
Homeowners who call with a covered emergency can rest assured that a local, licensed and insured technician will respond to the call and carry out the repair in a professional manner.
You may cancel within 30 days of your start date for a full refund less any claims paid, where applicable, by calling Home Emergency Insurance Solutions at 1-855-321-9859. Cancellations after the first 30 days will result in a pro-rata refund less any claims paid, where applicable.