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New White Paper from HomeServe USA Helps Utilities and Municipalities Address Issue of Non-Revenue Water

New White Paper from HomeServe USA Helps Utilities and Municipalities Address Issue of Non-Revenue Water

 “What Lies Beneath the Surface” Pushes for Awareness and Education around Non-Revenue Water, Offers Solutions

Norwalk, CT – January 04, 2017HomeServe USA (HomeServe), a leading provider of home repair service plans, today released “What Lies Beneath the Surface,” a white paper examining the challenges created by non-revenue water (NRW) and the solutions utilities and municipalities can implement to counteract its negative effects on water conservation and infrastructure. The white paper is authored by thirty-year government relations veteran Vince Guenthner, founder of Vince Guenthner Inc. and former manager of government affairs at Kentucky-based Louisville Water Company.

Today, the issue of NRW continues to be ‘out of sight, out of mind’ to the public, largely because the leakage and infrastructure damage contributing to NRW take place underground and go unnoticed. That is, until a major crisis – such as a water main break or drinking water contamination – occurs. The long term negative impacts of NRW, on both communities and the business operations of utilities and municipalities serving them, reflect a need for greater awareness and education on the issue. In “What Lies Beneath the Surface,” Guenthner expands on the unseen causes generating NRW and offers realistic, preventative solutions that utilities, municipalities and their customers can employ to address the problem.

“Non-revenue water continues to get less than adequate attention on a community level, due to a lack of understanding around the issue and the contributing factors amplifying its impact,” said Tom Rusin, CEO of HomeServe. “Through this white paper, we hope to help connect the dots for utilities and municipal leaders on exactly why non-revenue water should matter to them and steps they can take to combat it. The benefits of minimizing non-revenue water are far-reaching, with the potential to improve water infrastructure, reduce utility bills, conserve water and protect public health – all at once.”

Guenthner outlines approaches utilities can take to reduce NRW in “What Lies Beneath the Surface,” presenting preventative measures and highlighting the importance of bringing customers into the effort through educational initiatives. The white paper also explores water service line repair plans as value-adding options for utilities to offer customers to aid in NRW reduction, as the coverage these plans provide enable the proactive identification and repair of pipe breaks or leaks before they snowball into larger problems. By partnering with home repair solutions providers such as HomeServe, utilities and municipalities are able to extend the benefits of protective coverage to their customers, all while reducing the negative impacts of NRW to their businesses and communities in the process.

The white paper “What Lies Beneath the Surface” is available for download here

About HomeServe
HomeServe USA Corp (HomeServe) is a leading provider of home repair solutions serving over 2.8 million customers across the US and Canada under the HomeServe, Service Line Warranties of America (SLWA) and Service Line Warranties of Canada (SLWC) names. Since 2003, HomeServe has been protecting homeowners against the expense and inconvenience of water, sewer, electrical, HVAC and other home repair emergencies by providing affordable repair coverage and quality local service. As an A+ rated Better Business Bureau Accredited Business, HomeServe is dedicated to being a customer-focused company supplying best-in-class repair plans and other services to consumers directly and through over 400 leading municipal, utility and association partners. For more information about HomeServe, a 2016 Connecticut Top Workplace winner and recipient of seven 2016 Stevie Awards for Sales & Customer Service, please go to www.homeserveusa.com.  For information on SLWA visit www.slwofa.com and for SLWC visit www.slwofc.ca. To connect with HomeServe on Twitter and Facebook, please visit www.twitter.com/homeserveusa and www.facebook.com/HomeServeUSA.


Sourav Das                                            Myles Meehan

ICR, Inc. for HomeServe USA               Homeserve USA

Phone: 203-682-8283                         Phone: 203-356-4259

Email: hsusa@icrinc.com                     Email: Myles.Meehan@homeserveusa.com




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