These Terms of Service apply to the Network service from HomeServe USA Repair Management Corp. (HomeServe). If you have any questions please contact HomeServe at 1-844-622-7072.
Benefits: You can call HomeServe’s service hotline at 1-844-622-7072 between the hours of 8am and 8pm Monday to Friday and 10am to 4pm Saturday and Sunday. A service representative will assist you in scheduling a technician from HomeServe’s network to come to your property for your repair, replacement or installation job.
Satisfaction Guarantee: HomeServe wants its customers to be happy. If the work performed is not completed to your total satisfaction, HomeServe will help to ensure the job gets done right. HomeServe will honor this for 12 months from the date the work is performed. This is HomeServe’s Satisfaction Guarantee.
Payment of Work Performed and Other Fees: You must pay the technicians directly for the work performed. Additional fees, such as a call-out fee, may apply, subject to your agreement with the technician used.
Change of Terms: HomeServe may change these Terms of Service and delegate any of its obligations at its sole discretion at any time by updating them on the HomeServe website.
Responsibility of your Utility Company: You may have been referred to this Network service by your Utility Company; however, your Utility Company has no responsibility whatsoever for the services provided under these Terms of Service.
Responsibility for work performed: The technicians HomeServe uses are independent contractors not affiliated with HomeServe and are solely responsible for the work performed under these Terms of Service. HomeServe and its parents, successors, affiliates and their respective officers, directors, employees and agents (HomeServe Entities) shall not have any liability arising out of any services provided under these Terms of Service. HomeServe makes no warranty, express or implied. To the extent permitted by applicable law, (1) You agree that no HomeServe Entity shall be liable for: (a) any actual losses or direct damages; or (b) any amount of any form of indirect, special, punitive, incidental or consequential losses or damages, and (2) these limitations and waivers shall survive indefinitely. You may have other rights that vary from state to state.
Arbitration: YOU AND HOMESERVE AGREE TO RESOLVE DISPUTES ONLY BY FINAL AND BINDING ARBITRATION OR IN SMALL CLAIMS COURT as follows: