At HomeServe USA, corporate and social responsibility is a core component of our culture upon which we have a rich history of giving back to the communities in which we live and work.
Supplementing our corporate efforts we constantly look for ways to support our communities and encourage our employees across North America to contribute in any way they can.
At HomeServe USA, corporate and social responsibility is a core component of our culture upon which we have a rich history of giving back to the communities in which we live and work. Supplementing our corporate efforts we constantly look for ways to support our communities and encourage our employees across North America to contribute in any way they can.
As part of those efforts, HomeServe USA has established the HomeServe Cares fund focusing efforts on those with a demonstrated need for assistance. We welcome funding requests that align with our Mission Statement and that ultimately help our community and our citizens flourish.
To shape and further its interests, HomeServe USA has developed a Mission Statement and Strategic Framework to guide our philanthropic activities, and we believe they will assist us in building productive relationships with potential beneficiaries.
At HomeServe, the customer is at the heart of everything we do, from our front-line employees through our CEO, customer satisfaction is a number one concern. Each month, our Senior Management Team, along with all of our C-level executives, meet to review all customer concerns. They examine the data, review customer touch points and the subsequent resolution. This allows us to quickly adjust training, policy and/or procedures as needed. In addition, HomeServe’s customer charter reinforces our commitment to customer satisfaction.
Call center agents are available twenty-four hours a day, seven days a weekand on holidays to field emergency claims calls. Our fully screened, local technicians within the network are required to be readily available and on-sitein the event of an emergency.
We operate an in-house call center with over 400 employees located in Chattanooga, TN. Our contact center operations are all located in the U.S. We have a 99.9% uptime requirement of our phone and other mission critical
systems. All of our inbound calls are recorded and monitored for quality assurance.
At HomeServe USA, we encourage and value differences. We believe that when employees have the freedom to express their unique points of view, new ideas for growth bloom.
Diverse thinking and a strong leadership team with a variety of backgrounds, experiences, and thought processes are a must in today’s workplace. Employees have unique points of view and having an environment where they are encouraged to express those ideas is a must at HomeServe. In order to meet the demands of our growing business and to continually innovate to meet the needs of our customers, it’s important to tap into the diversity of thought of our employees.
Development & Training
In order to give our customers superior service, we need to attract and retain top talent. We achieve that by making HomeServe a great place to work where people from all backgrounds can develop their careers and feel rewarded for what they do.
It’s important to engage employees to help us put our corporate social responsibility policies into practice and meet our business objectives. Feedback from our employees helps us determine engagement levels and identify areas where we can improve. Each year, we conduct a “My Voice Employee Survey” for all full-time employees. An external company conducts the survey and all answers are anonymous. The responses help us gather thoughts and feedback about working at HomeServe and identify areas of opportunity to improve and build off of the things we currently do well.
We consistently invest in training and development to help our employees reach their full potential and ensure they have the skills to keep up with business growth and developments.
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