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Repair Plans >> Plumbing >> Exterior Sewer/Septic Line

Exterior Sewer/Septic Line Repair Plan

The buried sewer/septic line on your property that carries waste away from your home can age, crack or leak due to simple wear and tear, tree roots or shifting ground. This line can also get blocked and cause waste water to backup into your home. Most basic homeowners insurance doesn't cover repairs to this line and as a homeowner, you could face expensive repair or replacement costs.

With a repair plan from HomeServe, you can get protection from time-consuming and expensive repairs. Coverage includes the emergency breakdown costs of repairing a clogged sewer line, collapsed sewer line section and/or a clogged septic line up to the annual benefit amount.

Repair Plan Benefits

  • $0 deductible
  • 24-hour repair service hotline
  • Local, licensed, and insured technicians
  • 1-year guarantee on all covered repairs

If your sewer/septic line fails, it can cause:

  • clogged/backed up drains inside your home
  • sewage flooding in your basement
  • sewage backed up in your yard

As a sewer/septic line ages, it becomes even more likely to leak, clog or break. Be ready for the unexpected with a repair plan from HomeServe USA and keep what’s underground covered with access to our 24/7 hotline where you can schedule a repair for your exterior sewer/septic line.

Exterior Sewer/Septic Line

Instant Quote

What's Covered?

  • Locating the blockage or collapse
  • Excavation to expose pipe
  • Pipe replacement or repair
  • Repair or replacement of seals and joints
  • Unblocking
  • Fitting external valves
  • Fusing
  • Welding
  • Pipe cutting
  • Backfilling of areas disturbed by repairs

HomeServe national average repair costs as of April 2013. No charge for covered repairs up to the benefit amount.

In some towns, the service line beyond the property boundary to the main connection may be an additional responsibility of the homeowner but is not included in this coverage.

Sewer/Septic Line Coverage reviews collected by Reevoo

(8.4 out of 10)
Call Center Experience
9.1
Contractor/ Technician Professionalism
8.2
Satisfaction With the Repair
7.9
Overall Rating
8.4
Scores 8.4 out of 10 based on 53 reviews
Reviews and scores from the last 12 months.
(10 out of 10)

Alvin

US
+
Home serve gives peace of mind for a small monthly fee.
None
Confirmed purchase: February 18 2014
(9 out of 10)

Cheryl

Ypsilanti, MI US
+
good service
inconsistent billing dates
Confirmed purchase: January 29 2014
(8 out of 10)

Lois

Ashland, MA US
+
The technician did an excellent job. He not only did an excellent job with the service but advised me on how to interact provide information to the home insurance company.
It was very disconcerting to not have water in our home for 3 days. But more difficult was that the call center would tell me that the claim had been made and would receive a call from a plumber, but when I called back every 6-12 hours day and night to get an update, it took over 2 days...The call center response was "we put your claim in, but haven't heard back from a technician". With the frigid temps I was concerned that the pipes would freeze.
Confirmed purchase: January 26 2014

Important Coverage Information

Exclusions: Septic tank, leaching field.

Eligible

  • Residential homeowner with sole responsibility for the exterior sewer/septic service line

Not Eligible

  • Residences not affixed to a permanent foundation
  • Recreational vehicles
  • Properties used for commercial purposes

Cancellation Policy

You may cancel within 30 days of your start date for a full refund less any claims paid; cancellations after the first 30 days will result in a pro-rata refund less any claims paid.

Read full cancellation policy >

Responsibility: If you live in a development community with a condominium, co-op or homeowners association, your exterior sewer/septic service line may not be an individual homeowner’s responsibility, so please check with your association before purchasing this coverage.

Benefit Details: Coverage provides, up to the benefit amount, for the covered cost to repair or replace either the sewer line that takes wastewater away on your property that is damaged due to normal wear and tear, not accident or negligence. 

Making a Service Call: Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year.

Renewal: Your coverage is based on an annual contract. Your service agreement will be automatically renewed annually at the then-current renewal price. Your coverage will remain in effect unless you call to discontinue.

Frequently Asked Questions

Does my homeowners insurance or local utility cover repairs to the systems around my home?

Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, is responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home. Homeowners have always been responsible for these types of repairs. However, many are simply not aware. Anything that goes wrong on the your property–such as a tree root growing into a water or sewer line and obstructing it, leaks in interior plumbing pipes or a broken water heater–is typically your responsibility.

After I purchase a plan, when does my coverage begin?

Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. This prevents service calls on pre-existing conditions and helps keep the coverage affordable.  There is no waiting period in Nevada.

I need a repair. What should I do?

Step 1: If you should suffer a home repair emergency that is covered by your plan, call HomeServe toll-free at 1-855-336-2465 and one of our customer service specialists will get you started on your claim.

Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.

Step 3: Once covered repairs are completed, just sign the repair form and we pay the technician directly for you up to the annual benefit.

It’s that simple!

Who will come to my home to make the repair?

Homeowners who call with a covered emergency can rest assured that a local, licensed and insured technician will respond to the call and carry out the repair in a professional manner. Each service technician is hand selected and screened before acceptance. Screening includes verification of certification and an in-the-field evaluation.

How do I cancel my plan?

You may cancel within 30 days of your start date for a full refund less any claims paid; cancellations after the first 30 days will result in a pro-rata refund less any claims paid. Most basic homeowners insurance policies and local utility companies do not cover repair or replacement of this line. If you find you have similar coverage, you can contact us at 1-855-336-2465 to cancel and you will receive a refund of your service agreement fee, less any claims paid.

Click here to read the full cancellation policy.

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