24/7 Repair Hotline: 1-855-336-2465
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About Indiana Michigan Power and HomeServe

Indiana Michigan Power has partnered with HomeServe to provide their customers affordable emergency repair plans that help provide protection against costly and inconvenient repairs to systems through their homes and properties.

Repair Plans

Customers who purchase following plans will be billed directly on their AEP Indiana Michigan Power bill.

  • Exterior Water Service Line Coverage
  • TotalHome Protection
  • Exterior Sewer/Septic Line Coverage
  • Interior Plumbing and Drainage System Coverage
  • Water Heater Repair and Replacement Plan
  • Heating System Coverage
  • Gas Line Coverage
  • Cooling System Coverage
  • Electrical Surge Coverage
  • Interior Electrical Line Plus Coverage (Surge)
  • Exterior Electrical Line Coverage
  • Interior Electrical Line Coverage

HomeServe USA Repair Management Corp. ("HomeServe"), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Indiana Michigan Power and offers this optional service plan as an authorized representative of the service contract provider, North American Warranty, Inc., 175 West Jackson Blvd., Chicago, IL 60604. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from Indiana Michigan Power.

Frequently Asked Questions

Who is HomeServe?

HomeServe is an independent company providing emergency home repair services and protection solutions to homeowners across the U.S. Accredited by the Better Business Bureau, HomeServe protects over 2 million homeowners in the US and Canada and provides emergency repair plans through partners, utility companies, municipalities and directly to consumers.

Why did AEP Indiana Michigan Power select HomeServe?

AEP Indiana Michigan Power has partnered with HomeServe to offer their customers affordable emergency repair plans that provide protection against costly and inconvenient repairs to systems throughout their homes and properties.

If I'm an AEP Indiana Michigan Power customer, will HomeServe charges show up on my bill?

Yes. HomeServe charges will show up on your monthly bill.

Does my homeowners insurance or local utility cover repairs to the systems in my home?

Many homeowners believe their utility companies or homeowner’s insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, are responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.

After I purchase a plan, when does my coverage begin?

Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. This prevents service calls on pre-existing conditions and helps keep the coverage affordable.

I need a repair. What should I do?

Step 1: If you should suffer a home repair emergency after your start date that is covered by your plan, call HomeServe toll-free at 1-855-769-6267 and one of our customer service specialists will get you started on your service call.

Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.

Step 3: Once covered repairs are completed, you just sign a form to say you are satisfied and we pay the technician directly up to the annual benefit amount.

Who will come to my home to make the repair?

Homeowners who call with a covered emergency can rest assured that a local, licensed and insured technician will respond to the call and carry out the repair in a professional manner.

How do I cancel my plan?

You may cancel within 30 days of your start date for a full refund less any claims paid, where applicable, by calling HomeServe at 1-855-769-6267. Cancellations after the first 30 days will result in a pro-rata refund less any claims paid, where applicable.

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