AEP Ohio has partnered with HomeServe to provide their customers affordable emergency repair plans that provide protection against costly and inconvenient repairs to systems through their homes and properties.
Customers who purchase following plans will be billed directly on their AEP Ohio bill.
HomeServe USA Repair Management Corp. (“HomeServe”) is an independent company separate from AEP Ohio and offers this optional service as an authorized representative of AMT Warranty Corp., the contract issuer. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from AEP Ohio.
HomeServe USA Corp (HomeServe) is a leading provider of home repair solutions serving over 2 million customers across the US and Canada. Started in 2002, HomeServe protects homeowners against the expense and inconvenience of water, sewer, electrical, HVAC and other home emergencies by providing affordable coverage and quality local service. HomeServe, a Better Business Bureau Accredited Business, dedicates itself to being a customer-focused company supplying best-in-class repair plans and other services through leading municipal, utility and association partners, and directly to consumers.
AEP Ohio has partnered with HomeServe to offer their customers affordable emergency repair plans that provide protection against costly and inconvenient repairs to systems through their homes and properties.
Yes. HomeServe charges will show up on your monthly bill.
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, is responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. This prevents service calls on pre-existing conditions and helps keep the coverage affordable.
Step 1: If you should suffer a home repair emergency after your start date that is covered by your plan, call HomeServe toll-free at 1-855-769-6267 and one of our customer service specialists will get you started on your service call.
Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.
Step 3: Once covered repairs are completed, you just sign a form to say you are satisfied and we pay the technician directly up to the annual benefit amount.
Homeowners who call with a covered emergency can rest assured that a local, licensed and insured technician will respond to the call and carry out the repair in a professional manner.
You may cancel within 30 days of your start date for a full refund less any claims paid, where applicable, by calling HomeServe at 1-855-769-6267. Cancellations after the first 30 days will result in a pro-rata refund less any claims paid, where applicable.