24/7 Repair Hotline: 1-855-336-2465
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About Florida Public Utilities and HomeServe

Florida Public Utilities selected HomeServe to offer customers optional, yet affordable home emergency repair plans that provide protection against costly and inconvenient repairs to systems throughout their homes and properties.

 

Repair Plans

Customers who purchase following plans will be billed directly on their Florida Public Utilities bill.

  • Water Service Line Coverage
  • Exterior Sewer/Septic Service Line Coverage
  • Interior Plumbing and Drainage System Coverage
  • Cooling System Coverage
  • Complete Comfort Coverage
  • Gas Line Coverage
  • Exterior Electrical Line Coverage
  • SurgeDefense

HomeServe USA Repair Management (Florida) Corp. (“HomeServe”), license number P129179, is an independent company separate from Florida Public Utilities and offers this optional service plan as an authorized representative of the contract issuer, Technology Insurance Company, license number 03605. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from Florida Public Utilities.

 

Frequently Asked Questions

Who is HomeServe?

HomeServe is an independent company providing emergency home repair services and protection solutions to homeowners across the U.S. Accredited by the Better Business Bureau, HomeServe protects over 2 million homeowners in the US and Canada and provides emergency repair plans through partners, utility companies, municipalities and directly to consumers.

Why did Florida Public Utilities select HomeServe?

To better serve customers, Florida Public Utilities evaluated options to manage the cost and inconvenience of emergency home repairs. After considering several companies that offer this type of protection, Florida Public Utilities recommends HomeServe to customers interested in purchasing optional coverage plans to protect their home's major systems.

If I'm a Florida Public Utilities customer, will HomeServe charges show up on my Florida Public Utilities bill?

Yes. Customers who sign up for these services from HomeServe will be billed directly on their Florida Public Utilities bill.

Does my homeowners insurance or local utility cover repairs to the systems in my home?

Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, is responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home. 

After I purchase a plan, when does my coverage begin?

Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. This prevents service calls on pre-existing conditions and helps keep the coverage affordable.

I need a repair. What should I do?

Step 1: If you should suffer a home repair emergency after your start date that is covered by your plan, call HomeServe toll-free at 1-855-640-7916 and one of our customer service specialists will get you started on your service call.

Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.

Step 3: Once covered repairs are completed, you just sign a form to say you are satisfied and we pay the technician directly up to the annual benefit amount.

 

Who will come to my home to make the repair?

Homeowners who call with a covered emergency can rest assured that a local, licensed and insured technician will respond to the call and carry out the repair in a professional manner.

How do I cancel my plan?

You may cancel within 30 days of your start date for a full refund less any claims paid, where applicable, by calling HomeServe at 1-855-640-7916. Cancellations after the first 30 days will result in a pro-rata refund less any claims paid, where applicable.

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$20 Cash Back Offer:
- Valid for customers of FirstEnergy Operating Companies only
- Valid for each successful enrollment in a new plan
- $20 cash back will be paid for the first-time purchase of each new plan only
- It will take approximately 4-6 weeks for each Cash Back Offer to be processed after a successful enrollment