24/7 Repair Hotline: 1-855-336-2465
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About Portland Water District and HomeServe

Portland Water District has partnered with HomeServe to offer residential customers a range of optional plans designed to cover the unexpected cost of home repairs and provide peace of mind.

 

Repair Plans

  • Exterior Water Service Line Plus Coverage
  • Interior Plumbing and Drainage System Coverage
  • Exterior Sewer/Septic Line Coverage

The Portland Water District contracts with an independent organization, HomeServe, to offer service agreements to its customers. The purchase of these service agreements is voluntary and will not impact utility service received from the District. For the benefit of customers, Portland Water District is waiving the 5% fee HomeServe partners receive and passing the savings along to you to make this product less expensive. HomeServe USA Repair Management Corp. ("HomeServe"), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, offers this optional service plan as an authorized representative of the service contract provider, North American Warranty, Inc., 175 West Jackson Blvd., Chicago, IL 60604.

Frequently Asked Questions

Who is HomeServe?

HomeServe is an independent company providing emergency home repair services and protection solutions to homeowners across the U.S. Accredited by the Better Business Bureau, HomeServe protects over 2 million homeowners in the US and Canada and provides emergency repair plans through partners, utility companies, municipalities and directly to consumers.

What is Portland Water’s role in the program?

Portland Water District has partnered with HomeServe to offer its residential customers a range of products from HomeServe designed to cover unexpected costs and provide peace of mind.

If I'm a Portland Water District customer, will HomeServe charges show up on my Portland Water District bill?

No. Customers who sign up for these services will be billed directly by HomeServe.

Does my homeowners insurance or local utility cover repairs to the systems around my home?

Most basic homeowners insurance policies do not cover repair or replacement of the water service line. If you find you have similar coverage, you can contact HomeServe to cancel and you will receive a refund of your service agreement fee, less any claims paid (where applicable).

After I purchase a plan, when does my coverage begin?

Your plan starts the day your form is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year.

I need a repair. What should I do?

Step 1: If you should suffer a home repair emergency after your start date that is covered by your plan, call HomeServe toll-free at 1-888-666-7711 and one of our customer service specialists will get you started on your service call.

Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.

Step 3: Once covered repairs are completed, you just sign a form to say you are satisfied and we pay the technician directly up to the annual benefit amount.

What quality of repair can I expect?

Local, licensed and insured plumbers perform all covered repairs, which are guaranteed against defects in materials and workmanship for one year.

How do I cancel my plan?

You may cancel within 30 days of your start date for a full refund (or less any claims paid if cancelled at any time after renewal, where applicable). 

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$20 Cash Back Offer:
- Valid for customers of FirstEnergy Operating Companies only
- Valid for each successful enrollment in a new plan
- $20 cash back will be paid for the first-time purchase of each new plan only
- It will take approximately 4-6 weeks for each Cash Back Offer to be processed after a successful enrollment