24/7 Repair Hotline: 1-855-336-2465
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About Salt Lake City Department of Public Utilities and HomeServe

Salt Lake City Department of Public Utilities is working with HomeServe to offer you coverage plans that can protect you from the expense and inconvenience of interior and exterior home plumbing repairs.

 

Repair Plans

  • Interior Plumbing and Drainage System Coverage
  • Exterior Sewer/Septic Service Line Coverage
  • Water Service Line Coverage

HomeServe USA Repair Management Corp. (“HomeServe”) is an independent company separate from Salt Lake City Corporation and offers this optional service as an authorized representative of AMT Warranty Corp., the contract issuer. Your choice of whether to participate in this service plan will not affect the services provided by Salt Lake City.

 

Frequently Asked Questions

Who is HomeServe?

HomeServe is an independent company providing emergency home repair services and protection solutions to homeowners across the U.S. Accredited by the Better Business Bureau, HomeServe protects over 2 million homeowners in the US and Canada and provides emergency repair plans through partners, utility companies, municipalities and directly to consumers.

Why did Salt Lake City select HomeServe?

Salt Lake City strives to provide excellent service and bring value to their customers. Water is a precious, life-essential resource and that is why Salt Lake City is working with HomeServe to offer voluntary, low-cost coverage plans.

If I'm a Salt Lake City customer, will HomeServe charges show up on my bill?

No. Customers who sign up for these services will be billed directly by HomeServe.

Does my homeowners insurance or local utility cover repairs to the systems around my home?

Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, is responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home. 

After I purchase a plan, when does my coverage begin?

Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. This prevents service calls on pre-existing conditions and helps keep the coverage affordable.

I need a repair. What should I do?

Step 1: If you should suffer a home repair emergency after your start date that is covered by your plan, call HomeServe toll-free at 1-855-716-6277 and one of our customer service specialists will get you started on your service call.

Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.

Step 3: Once covered repairs are completed, you just sign a form to say you are satisfied and we pay the technician directly up to the annual benefit amount.

Who will perform the repair?

Homeowners who call with a covered emergency can rest assured that a local, licensed and insured technician will respond to the call and carry out the repair in a professional manner.

How do I cancel my plan?

You may cancel within 30 days of your start date for a full refund less any claims paid, where applicable, by calling HomeServe at 1-855-716-6277. Cancellations after the first 30 days will result in a pro-rata refund less any claims paid, where applicable.

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