24/7 Repair Hotline: 1-855-336-2465
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About SEMCO ENERGY and HomeServe

HomeServe was selected by SEMCO ENERGY to offer optional, yet affordable, programs that provide protection against costly and inconvenient repairs to systems throughout your home.

 

Repair Plans

Customers who purchase following plans will be billed directly on their SEMCO ENERGY bill.

  • Cooling System Coverage
  • Heating System Coverage
  • Interior Gas Line Coverage
  • Water Heater Repair and Replacement Plan
  • Interior Electric Coverage

HomeServe USA Repair Management Corp. (“HomeServe”) is an independent company separate from SEMCO ENERGY and offers this optional service as an authorized representative of AMT Warranty Corp., the contract issuer. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from SEMCO ENERGY. 

 

Frequently Asked Questions

Who is HomeServe?

HomeServe is an independent company providing emergency home repair services and protection solutions to homeowners across the U.S. Accredited by the Better Business Bureau, HomeServe protects over 2 million homeowners in the US and Canada and provides emergency repair plans through partners, utility companies, municipalities and directly to consumers.

Why did SEMCO ENERGY select HomeServe?

SEMCO ENERGY values its customers, so they have teamed up with HomeServe to offer optional home repair service plans to help protect you from the financial burden of unexpected home repairs and provide local and licensed technicians to complete your repair. You can rest easy knowing that you are protected against a breakdown to the important systems in your home.

If I'm a SEMCO ENERGY customer, will HomeServe charges show up on my SEMCO ENERGY bill?

Yes. Customers who sign up for these services from HomeServe will be billed directly on their SEMCO ENERGY bill.

Does my homeowners insurance or local utility cover repairs to the systems around my home?

Many homeowners believe their utility companies or homeowners insurance is responsible for repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, is responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.

After I purchase a plan, when does my coverage begin?

Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. This prevents service calls on pre-existing conditions and helps keep the coverage affordable. 

I need a repair. What should I do?

Step 1: If you should suffer a home repair that is covered by your plan, call HomeServe toll-free at 1-888-300-5039 and one of our customer service specialists will get you started on your service call.

Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.

Step 3: Once covered repairs are completed, you just sign a form to say you are satisfied and we pay the technician directly.

Who will come to my home to make the repair?

Homeowners who call with a covered repair can rest assured that a local, licensed and insured technician will respond to the call and carry out the repair in a professional manner.

How do I cancel my plan?

You may cancel within 30 days of your start date for a full refund less any claims paid, where applicable, by calling HomeServe at 1-888-300-5039. Cancellations after the first 30 days will result in a pro-rata refund less any claims paid, where applicable.

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