Startex Jackson Wellford Duncan Water District believes that teaming up with HomeServe to offer optional, yet affordable, programs that provide protection against costly and inconvenient repairs to systems throughout your home.
HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Startex-Jackson-Wellford-Duncan Water District and offers this optional service plan as an authorized representative of the contract issuer, North American Warranty, Inc., 175 West Jackson Blvd., Chicago, IL 60604. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from SJWD.
HomeServe is an independent company providing emergency home repair services and protection solutions to homeowners across the U.S. Accredited by the Better Business Bureau, HomeServe protects over 2 million homeowners in the US and Canada and provides emergency repair plans through partners, utility companies, municipalities and directly to consumers.
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, is responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
Step 1: If you should suffer a home repair emergency after your start date that is covered by your plan, call HomeServe toll-free at 1-866-219-0612 and one of our customer service specialists will get you started on your service call.
Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.
Step 3: Once covered repairs are completed, you just sign a form to say you are satisfied and we pay the technician directly up to the annual benefit amount.
Homeowners who call with a covered emergency can rest assured that a local, licensed and insured technician will respond to the call and carry out the repair in a professional manner.
You may cancel within 30 days of your start date for a full refund less any claims paid, where applicable, by calling HomeServe at 1-866-219-0612. Cancellations after the first 30 days will result in a pro-rata refund less any claims paid, where applicable.
Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. This prevents service calls on pre-existing conditions and helps keep the coverage affordable.