24/7 Repair Hotline: 1-855-336-2465
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About Utilities, Inc. and HomeServe

Utilities, Inc. has partnered with HomeServe to offer residential customers a range of optional plans designed to cover the unexpected cost of repairs and provide peace of mind.

 

 

Repair Plans

  • Interior Plumbing and Drainage System
  • Exterior Sewer/Septic Line Plus
  • Water Service Line Coverage
  • Water Heater Repair & Replacement Plan

HomeServe USA Repair Management Corp. (“HomeServe”) is an independent company separate from Utilities, Inc. and offers this optional service as an authorized representative of AMT Warranty Corp., the contract issuer. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from Utilities, Inc. 

HomeServe is an approved service warranty company in the Commonwealth of Kentucky and not a contractor. It hires independent contractors to complete all repairs.

Warranty services are not part of Utilities, Inc.’s regulated utility service offerings, nor are they in any way sanctioned by the North Carolina Utilities Commission. There is no advantage to customers who buy warranty services, nor do customers have to buy these products to continue receiving the same reliable regulated water service from Utilities, Inc.

PA registration #053636.

 

Frequently Asked Questions

Who is HomeServe?

HomeServe is an independent company providing emergency home repair services and protection solutions to homeowners across the U.S. Accredited by the Better Business Bureau, HomeServe protects over 2 million homeowners in the US and Canada and provides emergency repair plans through partners, utility companies, municipalities and directly to consumers.

If I'm a Utilities, Inc. customer, will HomeServe charges show up on my bill?

No. Customers who sign up for these services will be billed directly by HomeServe.

Does my homeowners insurance or local utility cover repairs to the systems around my home?

Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, is responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home. 

After I purchase a plan, when does my coverage begin?

Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. This prevents service calls on pre-existing conditions and helps keep the coverage affordable.

I need a repair. What should I do?

Step 1: If you should suffer a home repair emergency after your start date that is covered by your plan, call HomeServe toll-free at 1-888-300-4513 and one of our customer service specialists will get you started on your service call.

Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.

Step 3: Once covered repairs are completed, you just sign a form to say you are satisfied and we pay the technician directly up to the annual benefit amount.

Who will come to my home to make the repair?

Homeowners who call with a covered emergency can rest assured that a local, licensed and insured technician will respond to the call and carry out the repair in a professional manner.

How do I cancel my plan?

You may cancel within 30 days of your start date for a full refund less any claims paid, where applicable, by calling HomeServe at 1-888-300-4513. Cancellations after the first 30 days will result in a pro-rata refund less any claims paid, where applicable.

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$20 Cash Back Offer:
- Valid for customers of FirstEnergy Operating Companies only
- Valid for each successful enrollment in a new plan
- $20 cash back will be paid for the first-time purchase of each new plan only
- It will take approximately 4-6 weeks for each Cash Back Offer to be processed after a successful enrollment