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About WaterOne and HomeServe

WaterOne believes that a partnership with HomeServe adds value by offering customers an optional, yet affordable Water Service Line Protection Plan that provides protection against costly and inconvenient repairs.

 

Repair Plans

  • Exterior Water Service Line Coverage

HomeServe USA Repair Management Corp. ("HomeServe"), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851 is an independent company separate from WaterOne and offers this optional service plan as an authorized representative of the service contract provider, North American Warranty, Inc., 175 West Jackson Blvd., Chicago, IL 60604. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from WaterOne. For more details call HomeServe at 1-855-852-0141. 

Frequently Asked Questions

Who is HomeServe?

HomeServe is an independent company providing emergency home repair services and protection solutions to homeowners across the U.S. Accredited by the Better Business Bureau, HomeServe protects over 2 million homeowners in the US and Canada and provides emergency repair plans through partners, utility companies, municipalities and directly to consumers.

Why is WaterOne partnering with HomeServe?

WaterOne wants to educate homeowners about their responsibilities and that they have options (such as HomeServe) for protecting themselves if an emergency home repair is needed. These types of repairs can be costly; however many homeowners are unaware of what they're responsible for on their property. It's important to know your responsibilities and that you have options. HomeServe is just one option for emergency home repair protection.  Through due diligence, WaterOne has determined that HomeServe's emergency home repair coverage is something that you may want to consider. Homeowners must decide for themselves if HomeServe is right for them. This offer is completely voluntary.

If I'm a WaterOne customer, will HomeServe charges show up on my WaterOne bill?

No. People who decide to buy these services also become HomeServe customers. Billing and payments on warranty coverage will be transacted directly between you and HomeServe. You will continue to receive you bill for water services from WaterOne as usual, independent of your status with HomeServe.

Does my homeowners insurance cover repairs to the systems around my home?

Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, is responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home. 

After I purchase a plan, when does my coverage begin?

Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. This prevents service calls on pre-existing conditions and helps keep the coverage affordable.

I need a repair. What should I do?

Step 1: If you should suffer a home repair emergency after your start date that is covered by your plan, call HomeServe toll-free at 1-855-852-0141 and one of our customer service specialists will get you started on your service call.

Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.

Step 3: Once covered repairs are completed, you just sign a form to say you are satisfied and we pay the technician directly up to the annual benefit amount.

Who will come to my home to make the repair?

Homeowners who call with a covered emergency can rest assured that a local, licensed and insured technician will respond to the call and carry out the repair in a professional manner.

Can I choose to opt out from HomeServe mailings?

If you would prefer not to receive mailings, please call 1-855-852-0141 or email wateronewebinfo@homeserveusa.com. Please allow 30 days for your request to be processed. During that time, you may continue to receive mail while our records are being updated.

How do I cancel my plan?

You may cancel within 30 days of your start date for a full refund less any claims paid, where applicable, by calling HomeServe at 1-855-852-0141. Cancellations after the first 30 days will result in a pro-rata refund less any claims paid, where applicable.

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$20 Cash Back Offer:
- Valid for customers of FirstEnergy Operating Companies only
- Valid for each successful enrollment in a new plan
- $20 cash back will be paid for the first-time purchase of each new plan only
- It will take approximately 4-6 weeks for each Cash Back Offer to be processed after a successful enrollment