24/7 Repair Hotline: 1-855-336-2465
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About Washington County Service Authority and HomeServe

The Washington County Service Authority has partnered with HomeServe to offer you affordable emergency repair plans that can help protect against costly and inconvenient repairs.

Repair Plans

  • Exterior Water Service Line Coverage
  • Exterior Sewer/Septic Line Coverage
  • Interior Plumbing and Drainage System Coverage

HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Washington County Service Authority and offers this optional service plan as an authorized representative of the service contract provider, ServicePlan of Florida, Inc., 175 West Jackson Blvd., Chicago, IL 60604. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from Washington County Service Authority.

Frequently Asked Questions

Who is HomeServe?

HomeServe is an independent company, separate from Washington County Service Authority, providing emergency home repair services and protection solutions to homeowners across the U.S. 

What is the term of my service agreement?

Your coverage is based on an annual contract. Regardless of the payment frequency you select, your service agreement will be automatically renewed annually on the same payment terms selected, at the then-current renewal price. 

What is the cancellation policy?

You may cancel within 30 days of your start date for a full refund (or less any claims paid if cancelled at any time after renewal/reactivation, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will be entitled to a pro-rata refund less any claims paid (where applicable). You may also contact HomeServe to cancel if you find your utility or municipality provides similar coverage to you at no charge, and you will receive a refund less any claims paid (where applicable).

When can I make a service call?

Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. 

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$20 Cash Back Offer:
- Valid for customers of FirstEnergy Operating Companies only
- Valid for each successful enrollment in a new plan
- $20 cash back will be paid for the first-time purchase of each new plan only
- It will take approximately 4-6 weeks for each Cash Back Offer to be processed after a successful enrollment