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Repair Plans >> Heating & Cooling >> Water Heater

Water Heater Repair Plan

You depend on hot water for showering, washing and laundry. Problems with your water heater can be a major inconvenience and finding a qualified professional can be time-consuming and costly. As a homeowner, it is your responsibility to pay for repairs to your water heater.

With a repair plan from HomeServe USA, you can help protect yourself from the cost and hassle of emergency water heater repairs. Enter your ZIP Code to find available plans in your area.

Repair Plan Benefits

  • $0 deductible
  • 24-hour repair service hotline
  • Local, licensed, and insured technicians
  • One-year guarantee on all covered repairs

Problems with your hot water heater can cause:

  • hot water to run out too quickly
  • no hot water for showering or washing
  • noise and odor due to sediment build-up

It can be a major inconvenience when your water heater fails and finding a qualified professional to address the problem quickly can be time consuming and costly. Stay in hot water with an affordable repair plan from HomeServe USA and get protection from high repair costs and access to our 24/7 hotline where you can schedule a repair for your water heater.

Water Heater

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What's Covered?


Gas Water Heater:

  • Burner supply tube and assembly
  • Drain and gas valves
  • Main burner
  • Pilot light
  • Temperature control
  • Thermocouple
  • T/P relief valve

Electric Water Heater:

  • Drain valve
  • Lower and upper thermostat
  • Lower and upper element
  • T/P relief valve

Exclusions apply. Enter your ZIP Code to see the Terms and Conditions.

National average repair costs as of January 2016. No charge for covered repairs up to the benefit amount.

Water Heater Videos

  • The Martinez family shares their water heater replacement experience

The Martinez family shares their water heater replacement experience

Water Heater Repair Plan reviews verified by reevooReevoo

(8.8 out of 10)
Call Center Experience
Contractor/ Technician Professionalism
Satisfaction With the Repair
Overall Rating
Scores 8.8 out of 10 based on 2207 reviews
(10 out of 10)


Philadelphia Pennsylvania US
Quick access
Reviewer left no comment
Confirmed purchase: January 23 2017
Published on: February 20 2017
(1 out of 10)


The technician was very nice, and did his job. However, we thought we were getting water heater replacement insurance, and it was only repair service. Most water heaters don't need repair, they just need replacement. We were fooled.
Reviewer left no comment
Confirmed purchase: January 01 2017
Published on: February 20 2017
(2 out of 10)

Confirmed customer

The technician was pleasant. He did not have the appropriate tools to swap out
my water heater at first. He stripped the element bolt. I bought a socket that would fit for the job ($30). It did not work because of the stripped bolt. Decided to replace the H2O heater. Technician came with no helper!!! Heater was to be installed in the basement. I helped him get the old water heater out (very heavy) and helped him get the new one into the basement. Not My Job! Hers and His Plumbing did not EVER respond to my calling their office. Had to go through the technician ...NOT HIS JOB! Where is the office staff of this company? I am still waiting for a return visit from this company to check on the job. Extremely poor communication. I think I paid well above the price for the service rendered. Would never use this company or service again. Have never been soooo dissatisfied.
Confirmed purchase: December 21 2016
Published on: February 18 2017


Frequently Asked Questions

Does my homeowners insurance or local utility cover repairs to the systems around my home?

Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, is responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home. 

I need a repair. What should I do?

Step 1: If you should suffer a home repair emergency after your start date that is covered by your plan, call HomeServe toll-free at 1-855-336-2465 and one of our customer service specialists will get you started on your service call.

Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.

Step 3: Once covered repairs are completed, you just sign a form to say you are satisfied and we pay the technician directly up to the annual benefit amount.

Who will come to my home to make the repair?

Homeowners who call with a covered emergency can rest assured that a local, licensed and insured technician will respond to the call and carry out the repair in a professional manner.

How do I cancel my plan?

You may cancel within 30 days of your start date for a full refund less any claims paid, where applicable, by calling HomeServe at 1-855-336-2465. Cancellations after the first 30 days will result in a pro-rata refund less any claims paid, where applicable.

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$20 Cash Back Offer:
- Valid for customers of FirstEnergy Operating Companies only
- Valid for each successful enrollment in a new plan
- $20 cash back will be paid for the first-time purchase of each new plan only
- It will take approximately 4-6 weeks for each Cash Back Offer to be processed after a successful enrollment