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Repair Plans >> Plumbing >> Exterior Water Service Line

Exterior Water Service Line Repair Plan

As your home gets older, so does the exterior water service line that brings fresh water to your house. Leaks and breaks are usually caused by aging of the pipe, corrosion, extreme temperatures, settling or shifting of the ground. If this line fails, repair or replacement can be expensive and most basic homeowners insurance doesn’t cover repairs to the line on your property.

With a repair plan from HomeServe, you can get protection from time-consuming and expensive repairs. Coverage includes the emergency breakdown costs of locating, excavating and repairing leaks as well as replacing pipe segments up to the annual benefit amount.

Repair Plan Benefits

  • $0 deductible
  • 24-hour repair service hotline
  • Local, licensed, and insured technicians
  • One-year guarantee on all covered repairs

If your water service line fails, it can cause:

  • a visible water leak in your yard
  • water leaks in your basement
  • low water pressure

Most basic homeowners insurance and local utilities or municipalities do not cover repairing or replacing the exterior water service line. Buried pipes break—protect yours with an affordable plan from HomeServe USA and get protection from high repair costs with access to our 24/7 hotline where you can schedule a repair for your exterior water service line.

If you're unsure about your responsibility for the exterior water service line on your property, contact your municipality or local water company.

Exterior Water Service Line

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What's Covered?

  • Locating the leak
  • Excavation to expose pipe
  • Pipe replacement or repair
  • Repair or replacement of seals and joints
  • Unblocking
  • Fitting external valves
  • Fusing
  • Welding
  • Pipe cutting
  • Backfilling of areas disturbed by repair

HomeServe national average repair costs as of April 2013. No charge for covered repairs up to your benefit amount.

In some towns, the service line beyond the property boundary to the main connection may be an additional responsibility of the homeowner but is not included in this coverage.

Exterior Water Service Line Videos

  • Calvetta Williams shares her water service line repair experience

  • Beverly Ferrell shares her water service line repair experience

  • Learn more about Water Service Line repair plans from HomeServe

Calvetta Williams shares her water service line repair experience

Water Service Line Coverage reviews verified by Reevoo

(8.3 out of 10)
Call Center Experience
83
Contractor/ Technician Professionalism
86
Satisfaction With the Repair
85
Overall Rating
83
Scores 8.3 out of 10 based on 333 reviews
(10 out of 10)

Kathy

Birmingham AL US
+
User friendly, prompt, thorough, professional
Reviewer left no comment
Confirmed purchase: January 30 2015
Published on: March 01 2015
(10 out of 10)

Dianne

Harrison, AR US
+
very helpful courteous response to my problem at the repair center and repairs were done in a timely manner. Brad, the technician, was so very nice and helpful.
no
Confirmed purchase: January 10 2015
Published on: February 27 2015
(9 out of 10)

Michael

Birmingham, AL US
+
Reviewer left no comment
Process was slow in part because of the number of approvals the plumbers needed for each step of the assessment and repair.
Confirmed purchase: January 22 2015
Published on: February 26 2015

Important Coverage Information

Exclusions: Repair to any exterior water service line that branches off the main line.

Eligible

  • Residential homeowner with sole responsibility for the exterior water service line

Not Eligible

  • Residences not affixed to a permanent foundation
  • Recreational vehicles
  • Properties used for commercial purposes

Cancellation Policy

You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro-rata refund less any claims paid.

Read full cancellation policy >

Responsibility: If you live in a development community with a condominium, co-op or homeowners association, your exterior water service line may not be an individual homeowner’s responsibility, so please check with your association before purchasing this coverage.

Benefit Details: Coverage provides, up to the benefit amount, for the covered cost to repair or replace the exterior water service line on your property that is damaged due to normal wear and tear, not accident or negligence.

Making a Service Call: Your plan will start the day your order is processed and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year.

Renewal: Your coverage is based on an annual contract and the service agreement will be automatically renewed annually at the then-current renewal price. Your coverage will remain in effect unless you call to discontinue.

Frequently Asked Questions

Does my homeowners insurance or local utility cover repairs to the systems around my home?

Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, is responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home. 

After I purchase a plan, when does my coverage begin?

Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. This prevents service calls on pre-existing conditions and helps keep the coverage affordable.

I need a repair. What should I do?

Step 1: If you should suffer a home repair emergency after your start date that is covered by your plan, call HomeServe toll-free at 1-855-336-2465 and one of our customer service specialists will get you started on your service call.

Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.

Step 3: Once covered repairs are completed, you just sign a form to say you are satisfied and we pay the technician directly up to the annual benefit amount.

Who will come to my home to make the repair?

Homeowners who call with a covered emergency can rest assured that a local, licensed and insured technician will respond to the call and carry out the repair in a professional manner.

How do I cancel my plan?

You may cancel within 30 days of your start date for a full refund less any claims paid, where applicable, by calling HomeServe at 1-855-336-2465. Cancellations after the first 30 days will result in a pro-rata refund less any claims paid, where applicable.

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