- Everybody was really nice, and I couldn't believe how fast my problem was fixed.
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Published on: February 24 2017
As your home gets older, so does the exterior water service line that brings fresh water to your house. Leaks and breaks are usually caused by aging of the pipe, corrosion, extreme temperatures, settling or shifting of the ground. If this line fails, repair or replacement can be expensive and most basic homeowners insurance doesn’t cover repairs to the line on your property.
With a repair plan from HomeServe USA, you can help protect yourself from the cost and hassle of emergency repairs. Enter your ZIP Code to find available plans in your area.
If your water service line fails, it can cause:
Most basic homeowners insurance and local utilities or municipalities do not cover repairing or replacing the exterior water service line that is damaged due to normal wear and tear, not accident or negligence. Buried pipes break—protect yours with an affordable plan from HomeServe USA and get protection from high repair costs with access to our 24/7 hotline where you can schedule a repair for your exterior water service line.
If you're unsure about your responsibility for the exterior water service line on your property, contact your municipality or local water company.
Exclusions apply. Enter your ZIP Code to see the Terms and Conditions.
‡National average repair costs as of January 2016. No charge for covered repairs up to your benefit amount.
Does my homeowners insurance or local utility cover repairs to the systems around my home?
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, is responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
I need a repair. What should I do?
Step 1: If you should suffer a home repair emergency after your start date that is covered by your plan, call HomeServe toll-free at 1-855-336-2465 and one of our customer service specialists will get you started on your service call.
Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.
Step 3: Once covered repairs are completed, you just sign a form to say you are satisfied and we pay the technician directly up to the annual benefit amount.
Who will come to my home to make the repair?
Homeowners who call with a covered emergency can rest assured that a local, licensed and insured technician will respond to the call and carry out the repair in a professional manner.
How do I cancel my plan?
You may cancel within 30 days of your start date for a full refund less any claims paid, where applicable, by calling HomeServe at 1-855-336-2465. Cancellations after the first 30 days will result in a pro-rata refund less any claims paid, where applicable.