- Call center employees were very nice & professional. Technician sent to my home was very helpful.
- Office personnel from plumbing company were not helpful and rude. I never want to use them again.
As your home gets older, so does the exterior water service line that brings fresh water to your house. Leaks and breaks are usually caused by aging of the pipe, corrosion, extreme weather, settling or shifting of the ground. If this line fails, repair or replacement can be expensive and most basic homeowners insurance doesn’t cover repairs to the line on your property.
With a repair plan from HomeServe, you can get protection from time-consuming and expensive repairs. Coverage includes the emergency breakdown costs of locating, excavating and repairing leaks as well as replacing pipe segments up to the annual benefit amount.
If your water service line fails, it can cause:
Most basic homeowners insurance and local utilities or municipalities do not cover repairs to the exterior water service line on your property. Buried pipes break—protect yours with an affordable plan from HomeServe USA and get protection from high repair costs with access to our 24/7 hotline where you can schedule a repair for your exterior water service line.
‡HomeServe national average repair costs as of April 2013. No charge for covered repairs up to your benefit amount.
In some towns, the service line beyond the property boundary to the main connection may be an additional responsibility of the homeowner but is not included in this coverage.
Exclusions: Repair to any exterior water service line that branches off the main line.
Responsibility: If you live in a development community with a condominium, co-op or homeowners association, your exterior water service line may not be an individual homeowners responsibility, so please check with your association before purchasing this coverage.
Benefit Details: Coverage provides, up to the benefit amount, for the covered cost to repair or replace the exterior water service line on your property that is damaged due to normal wear and tear, not accident or negligence.
Making a Service Call: Your plan will start the day your order is processed and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year.
Renewal: Your coverage is based on an annual contract and the service agreement will be automatically renewed annually at the then-current renewal price. Your coverage will remain in effect unless you call to discontinue.
Does my homeowners insurance or local utility cover repairs to the systems around my home?
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, is responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home. Homeowners have always been responsible for these types of repairs. However, many are simply not aware. Anything that goes wrong on the your property–such as a tree root growing into a water or sewer line and obstructing it, leaks in interior plumbing pipes or a broken water heater–is typically your responsibility.
After I purchase a plan, when does my coverage begin?
Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. This prevents service calls on pre-existing conditions and helps keep the coverage affordable. There is no waiting period in Nevada.
I need a repair. What should I do?
Step 1: If you should suffer a home repair emergency that is covered by your plan, call HomeServe toll-free at 1-855-336-2465 and one of our customer service specialists will get you started on your claim.
Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.
Step 3: Once covered repairs are completed, just sign the repair form and we pay the technician directly for you up to the annual benefit.
It’s that simple!
Who will come to my home to make the repair?
Homeowners who call with a covered emergency can rest assured that a local, licensed and insured technician will respond to the call and carry out the repair in a professional manner. Each service technician is hand selected and screened before acceptance. Screening includes verification of certification and an in-the-field evaluation.
How do I cancel my plan?
You may cancel within 30 days of your start date for a full refund less any claims paid; cancellations after the first 30 days will result in a pro-rata refund less any claims paid. Most basic homeowners insurance policies and local utility companies do not cover repair or replacement of this line. If you find you have similar coverage, you can contact us at 1-855-336-2465 to cancel and you will receive a refund of your service agreement fee, less any claims paid.
Click here to read the full cancellation policy.