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Repair Plans >> Plumbing >> Exterior Water Service Line

Exterior Water Service Line Repair Plan

As your home gets older, so does the exterior water service line that brings fresh water to your house. Leaks and breaks are usually caused by aging of the pipe, corrosion, extreme temperatures, settling or shifting of the ground. If this line fails, repair or replacement can be expensive and most basic homeowners insurance doesn’t cover repairs to the line on your property.

With a repair plan from HomeServe, you can get protection from time-consuming and expensive repairs. Enter your ZIP Code to find available plans in your area.

Repair Plan Benefits

  • $0 deductible
  • 24-hour repair service hotline
  • Local, licensed, and insured technicians
  • One-year guarantee on all covered repairs

If your water service line fails, it can cause:

  • a visible water leak in your yard
  • water leaks in your basement
  • low water pressure

Most basic homeowners insurance and local utilities or municipalities do not cover repairing or replacing the exterior water service line. Buried pipes break—protect yours with an affordable plan from HomeServe USA and get protection from high repair costs with access to our 24/7 hotline where you can schedule a repair for your exterior water service line.

If you're unsure about your responsibility for the exterior water service line on your property, contact your municipality or local water company.

Exterior Water Service Line

Instant Quote

What's Covered?

  • Locating the leak
  • Excavation to expose pipe
  • Pipe replacement or repair
  • Repair or replacement of seals and joints
  • Unblocking
  • Fitting external valves
  • Fusing
  • Welding
  • Pipe cutting
  • Backfilling of areas disturbed by repair

HomeServe national average repair costs as of April 2013. No charge for covered repairs up to your benefit amount.

Exterior Water Service Line Videos

  • Calvetta Williams shares her water service line repair experience

  • Beverly Ferrell shares her water service line repair experience

  • Learn more about Water Service Line repair plans from HomeServe

Calvetta Williams shares her water service line repair experience

Water Service Line Coverage reviews verified by Reevoo

(8.3 out of 10)
Call Center Experience
8.3
Contractor/ Technician Professionalism
8.5
Satisfaction With the Repair
8.5
Overall Rating
8.3
Scores 8.3 out of 10 based on 350 reviews
(6 out of 10)

Glenda

Birmingham ,AL US
+
I have NOT had a repair.
I didn't have a "service" call per de'. I called to ask questions.
I thought I had the sewer policy. But I had the water service line policy.
I had to replace that line a couple of months ago. I was told to forward my paid bill, itemized, and you would consider reimbursement.
When I do that, I'll be in a much better position to comment/rate.
Reviewer left no comment
Confirmed purchase: March 20 2015
Published on: April 17 2015
(10 out of 10)

Debbie

Hoover, AL US
+
Contractor called the day I contacted HomeServe and came right out to look at the problem. Repaired it within a few days.
They repaired the leak only digging a very small amount of my yard up which was a plus.
Reviewer left no comment
Confirmed purchase: March 16 2015
Published on: April 13 2015
(7 out of 10)

Mary

US
+
Responded initially very quickly and professionally
The leak required leak detection first and there was a bit of fumbling around and several calls I had to make to get the repair back on track and determine which service provider had the ball
Confirmed purchase: March 12 2015
Published on: April 11 2015

Important Coverage Information

Exclusions: Enter your ZIP Code to see the Terms and Conditions.

Eligible

  • Residential homeowner with sole responsibility for the exterior water service line

Not Eligible

  • Residences not affixed to a permanent foundation
  • Recreational vehicles
  • Properties used for commercial purposes

Cancellation Policy

You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro-rata refund less any claims paid (where applicable).

Read full cancellation policy >

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Frequently Asked Questions

Does my homeowners insurance or local utility cover repairs to the systems around my home?

Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, is responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home. 

I need a repair. What should I do?

Step 1: If you should suffer a home repair emergency after your start date that is covered by your plan, call HomeServe toll-free at 1-855-336-2465 and one of our customer service specialists will get you started on your service call.

Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.

Step 3: Once covered repairs are completed, you just sign a form to say you are satisfied and we pay the technician directly up to the annual benefit amount.

Who will come to my home to make the repair?

Homeowners who call with a covered emergency can rest assured that a local, licensed and insured technician will respond to the call and carry out the repair in a professional manner.

How do I cancel my plan?

You may cancel within 30 days of your start date for a full refund less any claims paid, where applicable, by calling HomeServe at 1-855-336-2465. Cancellations after the first 30 days will result in a pro-rata refund less any claims paid, where applicable.

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