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Repair Plans >> Plumbing >> Exterior Water Service Line

Exterior Water Service Line Repair Plan

As your home gets older, so does the exterior water service line that brings fresh water to your house. Leaks and breaks are usually caused by aging of the pipe, corrosion, extreme weather, settling or shifting of the ground. If this line fails, repair or replacement can be expensive and most basic homeowners insurance doesn’t cover repairs to the line on your property.

With a repair plan from HomeServe, you can get protection from time-consuming and expensive repairs. Coverage includes the emergency breakdown costs of locating, excavating and repairing leaks as well as replacing pipe segments up to the annual benefit amount.

Repair Plan Benefits

  • $0 deductible
  • 24-hour repair service hotline
  • Local, licensed, and insured technicians
  • One-year guarantee on all covered repairs

If your water service line fails, it can cause:

  • a visible water leak in your yard
  • water leaks in your basement
  • low water pressure

Most basic homeowners insurance and local utilities or municipalities do not cover repairing or replacing the exterior water service line. Buried pipes break—protect yours with an affordable plan from HomeServe USA and get protection from high repair costs with access to our 24/7 hotline where you can schedule a repair for your exterior water service line.

Exterior Water Service Line

Instant Quote

What's Covered?

  • Locating the leak
  • Excavation to expose pipe
  • Pipe replacement or repair
  • Repair or replacement of seals and joints
  • Unblocking
  • Fitting external valves
  • Fusing
  • Welding
  • Pipe cutting
  • Backfilling of areas disturbed by repair

HomeServe national average repair costs as of April 2013. No charge for covered repairs up to your benefit amount.

In some towns, the service line beyond the property boundary to the main connection may be an additional responsibility of the homeowner but is not included in this coverage.

Exterior Water Service Line Videos

  • Calvetta Williams shares her water service line repair experience

  • Beverly Ferrell shares her water service line repair experience

  • Joan shares her water service line repair experience

Calvetta Williams shares her water service line repair experience

Water Service Line Coverage reviews collected by Reevoo

(8.3 out of 10)
Call Center Experience
8.4
Contractor/ Technician Professionalism
8.6
Satisfaction With the Repair
8.4
Overall Rating
8.3
Scores 8.3 out of 10 based on 168 reviews
Reviews and scores from the last 12 months.
(7 out of 10)

Tom

Rancho Palos Verdes, California US
+
Reviewer left no comment
Very disappointed to learn that the irrigation pipes for my sprinkler system were not covered by the insurance, I think all pipes should be covered for what I am paying for.
Confirmed purchase: December 09 2013
Published on: August 18 2014
(10 out of 10)

Luis

Powders Springs GA US
+
I Received a very good service, and I am very satisfy, the reparation was fast and well done, I recomend HomeServe USA to any homeowner,
Reviewer left no comment
Confirmed purchase: December 27 2013
Published on: August 18 2014
(1 out of 10)

Allen

Sarasota, FL US
+
Reviewer left no comment
It was a Sunday and the person at the call center told us that there was no service person within 4 hours of Sarasota. He never called back, and obviously never called service people because no one called or came. My husband went to the hardware store, bought a pipe repair kit and fixed the problem. Your service was no help.
Confirmed purchase: January 05 2014
Published on: August 18 2014

Important Coverage Information

Exclusions: Repair to any exterior water service line that branches off the main line.

Eligible

  • Residential homeowner with sole responsibility for the exterior water service line

Not Eligible

  • Residences not affixed to a permanent foundation
  • Recreational vehicles
  • Properties used for commercial purposes

Cancellation Policy

You may cancel within 30 days of your start date for a full refund less any claims paid; cancellations after the first 30 days will result in a pro-rata refund less any claims paid.

Read full cancellation policy >

Responsibility: If you live in a development community with a condominium, co-op or homeowners association, your exterior water service line may not be an individual homeowner’s responsibility, so please check with your association before purchasing this coverage.

Benefit Details: Coverage provides, up to the benefit amount, for the covered cost to repair or replace the exterior water service line on your property that is damaged due to normal wear and tear, not accident or negligence.

Making a Service Call: Your plan will start the day your order is processed and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year.

Renewal: Your coverage is based on an annual contract and the service agreement will be automatically renewed annually at the then-current renewal price. Your coverage will remain in effect unless you call to discontinue.

Frequently Asked Questions

Does my homeowners insurance or local utility cover repairs to the systems around my home?

Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, is responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home. Homeowners have always been responsible for these types of repairs. However, many are simply not aware. Anything that goes wrong on the your property–such as a tree root growing into a water or sewer line and obstructing it, leaks in interior plumbing pipes or a broken water heater–is typically your responsibility.

After I purchase a plan, when does my coverage begin?

Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. This prevents service calls on pre-existing conditions and helps keep the coverage affordable.  There is no waiting period in Nevada.

I need a repair. What should I do?

Step 1: If you should suffer a home repair emergency that is covered by your plan, call HomeServe toll-free at 1-855-336-2465 and one of our customer service specialists will get you started on your claim.

Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.

Step 3: Once covered repairs are completed, just sign the repair form and we pay the technician directly for you up to the annual benefit.

It’s that simple!

Who will come to my home to make the repair?

Homeowners who call with a covered emergency can rest assured that a local, licensed and insured technician will respond to the call and carry out the repair in a professional manner. Each service technician is hand selected and screened before acceptance. Screening includes verification of certification and an in-the-field evaluation.

How do I cancel my plan?

You may cancel within 30 days of your start date for a full refund less any claims paid; cancellations after the first 30 days will result in a pro-rata refund less any claims paid. Most basic homeowners insurance policies and local utility companies do not cover repair or replacement of this line. If you find you have similar coverage, you can contact us at 1-855-336-2465 to cancel and you will receive a refund of your service agreement fee, less any claims paid.

Click here to read the full cancellation policy.

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