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Cookie Policy

HomeServe USA’s Protocol and Response to Do Not Track Requests

Enabling and Disabling Cookies

Cookies are small pieces of data sent from a website and stored in Your web browser while You are browsing that website. Every time You revisit or reload the website, the browser sends the cookie back to the server to notify the website of Your previous activity. Cookies were designed to be a reliable mechanism for websites to remember information such as items in Your shopping cart or to record Your browsing activity, including logging in or recording which pages were visited by You.

You can disable cookies by adjusting the settings on Your web browser. Below You'll find directions to help You disable cookies in some of the most popular desktop browsers and mobile browsers.

Please note that if You set Your browser to reject cookies, this may adversely affect the functionality of Our Website, including site login and shopping cart capabilities.

Disabling cookies in popular desktop browsers

Firefox version 3.5 or later

  • In the "Tools" menu, select "Options"
  • Under the "Firefox will:" dropdown, select "Use custom settings for history"
  • Uncheck the "Accept Cookies from Sites" box to block all cookies Or
  • Click the "Exceptions" button to enter specific websites that You wish to allow/disallow to set cookies

Internet Explorer version 6 or later

  • In the "Tools" menu, select "Internet Options"
  • Click the "Privacy" tab
  • Move the "Settings" slider up or down to adjust Your cookie acceptance settings (moving the slider all the way to the top will block all cookies) Or
  • Click the "Sites" button to enter specific websites that You wish to allow/disallow to set cookies

Safari version 4 or later

  • Click the geared wheel icon in the top right of Your browser window.
  • Select "Preferences"
  • Select the "Security" tab
  • Under "Accept Cookies:", click the "Never" option to block all cookies

Chrome version 4 or later

  • Click the wrench icon in the top right of Your browser window
  • Select "Options"
  • Click the "Under the Hood" tab
  • Click the "Content Settings" button
  • Click the option to "Block sites from setting any data" to block all cookies Or
  • Click the "Exceptions" button to enter specific websites that You wish to allow/disallow to set cookies

Disabling cookies in popular mobile browsers

Mobile Safari

  • From Your home screen on Your iPhone or iPad, click "Settings"
  • Click on "Safari"
  • Click on "Accept Cookies"
  • Select "Never" to block all cookies

Opera Mini on a Blackberry device

  • From within the Opera Mini browser, press the menu key.
  • Scroll down to access the drop down menu of options
  • Select "Settings"
  • Select "Privacy"
  • Change the "Accept cookies" option to "Off" to block all cookies

Android Browser

  • From within the Android browser, hit the menu key.
  • Select "More"
  • Select "Settings"
  • Uncheck the "Accept Cookies" option to block all cookies

If You choose to disable cookies while using Our Website, We will honor Your request and We will not track You through Our Website.  

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$20 Cash Back Offer:
- Valid for customers of FirstEnergy Operating Companies only
- Valid for each successful enrollment in a new plan
- $20 cash back will be paid for the first-time purchase of each new plan only
- It will take approximately 4-6 weeks for each Cash Back Offer to be processed after a successful enrollment