HomeServe USA Celebrates 15 Years of Service
3.6 million customers served and 2.9 million repairs completed
Norwalk, Connecticut (October 2, 2018) -- HomeServe USA, a leading provider of home emergency repair solutions, now serving over 3.6 million customers across the U.S. and Canada, is celebrating 15 years of service in the United States. This year also marks the 25th year of operations for its UK-based parent company, HomeServe plc.
“I’m incredibly proud of the company we’ve evolved into over the last 15 years in North America and 25 years in the UK. Our people, our products and our customers have helped to make us the company we are today and the company we’ll be tomorrow,” said HomeServe’s Founder and Global Chief Executive Richard Harpin. “We’re committed to working towards fulfilling our vision to be the world’s most trusted provider of home repairs and improvements. And we look forward to growing our business in North America and around the globe as we aim to perform every job in every home.”
Over the past fifteen years, HomeServe USA has completed nearly 3 million repairs for its customers, saving them over three-quarters of a billion dollars in repair expenses as well as providing invaluable peace-of-mind in the face of a home emergency. Today, the HomeServe North American team includes more than 1,100 employees and 1,400 community based small businesses that collectively employ thousands of skill tradespeople committed to providing exceptional service and value every day.
“We are so proud of what HomeServe has done over the past 15 years. Every day we hear firsthand from our customers about how a HomeServe repair plan has taken the hassle, stress and cost out of an urgent home repair,” said HomeServe USA Chief Executive Officer John Kitzie. “From an A+ Better Business Bureau rating and a near-perfect satisfaction score from customers receiving repairs to national recognition for our sales, marketing and service operations, HomeServe stands as a model of a company that always puts our customers and partners first.”
This year, the National League of Cities (NLC) renewed its partnership with Utility Service Partners, a HomeServe company, for the NLC Service Line Warranty Program, the only service line warranty program endorsed by the NLC. The partnership first launched in 2010, and today, more than 475 cities and towns across the U.S. participate in the program.
Earlier in 2018, HomeServe was named a winner of Contracting Magazine’s Residential HVAC Contractors of Excellence Award and recent HVAC acquisitions have continued to significantly grow this portion of HomeServe’s business. With more than 200 employed HVAC technicians, HomeServe provides reliable heating and cooling experts that service over 1,000 communities in 26 counties across New York, Massachusetts, Rhode Island, and New Jersey.
“While we are thrilled about what we’ve accomplished over the past 15 years, we are equally excited about where we are heading,” added Kitzie. “We’re innovating our product offerings and service delivery capabilities to deliver the very best service experience for our customers today and tomorrow.”
HomeServe USA Corp. (HomeServe) is a leading provider of home repair solutions serving 3.6 million customers across the US and Canada under the HomeServe, Home Emergency Insurance Solutions, Service Line Warranties of America (SLWA) and Service Line Warranties of Canada (SLWC) names. Since 2003, HomeServe has been protecting homeowners against the expense and inconvenience of water, sewer, electrical, HVAC and other home repair emergencies by providing affordable repair coverage, installations and quality local service. As an A+ rated Better Business Bureau Accredited Business, HomeServe is dedicated to being a customer-focused company supplying best-in-class repair plans and other services to consumers directly and through over 550 leading municipal, utility and association partners.
HomeServe is a proud sponsor of This Old House on PBS, working together to provide homeowners expert advice on maintaining, enhancing and protecting their homes. For more information about HomeServe, a Connecticut Top Workplace winner and recipient of seventeen 2018 Stevie Awards for Sales & Customer Service, or to learn more about HomeServe’s affordable repair plans, please go to www.homeserveusa.com. To connect with HomeServe on Facebook and Twitter, please visit www.facebook.com/homeserveusa and www.twitter.com/homeserveusa.
Hill+Knowlton Strategies for HomeServe USA