These Terms of Service (Agreement) apply to the network service from HomeServe USA Repair Management Corp. (HomeServe). If you have any questions please contact HomeServe at 1-844-622-7072.
Benefits: You can call HomeServe’s service hotline at 1-844-622-7072 between the hours of 8am and 8pm Monday to Friday and 10am to 4pm Saturday and Sunday. A service representative will assist you in scheduling a technician from HomeServe’s network to come to your property for your repair, replacement or installation job.
Done Right Guarantee: HomeServe will guarantee service quality when HomeServe refers you to an approved technician within its network and you purchase services from such technician. If the service was not completed according to the final scope agreed to between you and the technician, HomeServe will work with you and the technician to correct the problem or HomeServe will give you your money back (on behalf of the technician), up to $2,500. If your service was of poor quality, please contact HomeServe. If your purchase is covered by the HomeServe Done Right Guarantee, HomeServe will work with you and the technician, or another technician from the HomeServe network, to correct the service. If the service cannot be corrected then HomeServe will refund the money you paid to the technician for the service, up to the amount of $2,500. This guarantee applies for 12 months from the date the service was completed.
This guarantee will apply provided the following criteria is met:
This guarantee will not cover the following situations:
Dissatisfaction resulting from improper use of a product (as defined by the manufacturer); or work that exceeds the final scope of the agreed upon service may restrict the application of the Done Right Guarantee.
Payment of Work Performed and Other Fees: You must pay the technicians directly for the work performed. Additional fees, such as a call-out fee, may apply, subject to your agreement with the technician used.
Assignment/Changes to this Agreement: HomeServe may assign this Agreement or delegate any of its obligations, in whole or in part, at any time without prior notice to you. HomeServe may change this Agreement at its sole discretion at any time by updating them on the HomeServe website.
Responsibility of your Utility Company: You may have been referred to this network service by your utility company; however, your utility company has no responsibility whatsoever for the services provided under this Agreement.
Responsibility for Work Performed/Limits of Liability: The technicians HomeServe uses are independent contractors not affiliated with HomeServe and are solely responsible for the services provided and work performed. To the fullest extent permitted by applicable law, (1) you agree that HomeServe, and its parents, successors, affiliates, approved technicians and their officers, directors, employees, affiliates, agents, contractors or similar parties acting on behalf of HomeServe shall not be liable to you or anyone else for: (a) any actual losses or direct damages that exceed the amount you paid for the work under this Agreement relating to any repairs performed by HomeServe or on behalf of HomeServe or services provided hereunder giving rise to such loss or damage; or (b) any amount of any form of indirect, special, punitive, incidental or consequential losses or damages, damages based on anticipated or lost profits, wages, or revenue, or damages based on diminution in value or a multiple of earnings, including those caused by any fault, failure, delay or defect in providing any repairs performed by HomeServe or on behalf of HomeServe or services provided under this Agreement, regardless of whether such damages were foreseeable and whether or not HomeServe or anyone acting on behalf of HomeServe have been advised of the possibility of such damages; and (2) these limitations and waivers shall apply to all claims and all liabilities and shall survive the cancellation or expiration of this Agreement. You may have other rights that vary from state to state.
Arbitration: YOU AND HOMESERVE AGREE TO RESOLVE DISPUTES BY BINDING ARBITRATION as follows: