HomeServe USA

About HomeServe USA

At HomeServe USA, our mission is simple: to free our customers from the worry and inconvenience of home emergency repairs. And since 2003 we’ve been doing just that.

Who We Are

HomeServe USA is an independent provider of home repair service solutions. For over a decade, we have helped homeowners protect against the expense and inconvenience of water, sewer, electrical, heating, and cooling home emergencies by managing affordable coverage, and offering a quality service.

HomeServe - a Better Business Bureau Accredited Business - serves over 3 million homeowners in the U.S. and Canada, and dedicates itself to being a customer-focused company providing best-in-class emergency repair services through leading utility partners, municipalities and directly to consumers.

  • HomeServe USA has been serving customers in North America since 2003.
  • We offer services with more than 450 utility companies, manufacturer partner brands, and service providers in the U.S. and Canada.
  • We provide service to more than 3.4 million customers, with more than 4.5 million service plans.
  • HomeServe USA is the North American arm of HomeServe PLC, a London Stock Exchange listed company in the top 200 UK companies by market capitalization.

What We Do

Plans from HomeServe help protect homeowners from the high cost and hassle of covered emergency home repairs with repair service plans that cover parts and labor to repair critical electrical, gas, heating, cooling, and water systems. These affordable plans provide repair service in an emergency through our 24/7 repair hotline by local, licensed, and insured technicians and come with a one-year guarantee* on all covered repairs.

*Surge plans have 90 day guarantee.

Why What We Offer Is Important

Many homeowners are unaware of what their responsibilities are regarding the maintenance and repair of their water and sewer laterals. For example, many homeowners assume their local utility covers the water pipe that runs from the street to their home.

Typically, this is not the case. If a service line breaks the homeowner is responsible for the repairs, which could range from $3,000 to $10,000 or more. According to a 2018 CNN Money article, only 39% of Americans say they would be able to pay for a $1,000 unplanned expense - such as unexpected home repair.

Customer Promise

Woman looking at iPad with HomeServe repairman.
  1. Before a customer joins, we'll make it clear what they're buying and what it will do for them.
  2. When a customer joins, we’ll tell them how much they’re paying, what that buys for them, and how to make a claim.
  3. When a customer becomes a member, we’ll make life easy for them.
  4. When a customer makes a claim, we’ll solve their problem quickly and easily—their emergency is our emergency.
  5. If a customer is not happy, we’ll listen, apologize, and make things right wherever we can, as soon as we can.

Vision, Mission, Values

In the 10 years we’ve been serving customers in the US and Canada, our vision, mission and values have remained intact. We remain committed to our customers, and strive to provide complete satisfaction.

To be the first place people turn to for home emergencies and repairs.

To free our customers from the worry and inconvenience of home emergency repairs.

HomeServe repairman in a truck

Our History and Journey

HomeServe was founded in the United Kingdom in 1993 by our Global Chief Executive, Richard Harpin.

The home emergency business grew quickly; within 10 years, Doméo was launched in France, Reparalia was launched in Spain and HomeServe USA was launched in North America.

The global need for home emergency repair solutions continues to grow; our operations continue to expand with our most recent addition, Assitenza Casa in Italy.

Global Chief Executive, Richard Harpin

Corporate Social Responsibility

At HomeServe USA, corporate and social responsibility is a core component of our culture upon which we have a rich history of giving back to the communities in which we live and work.

Supplementing our corporate efforts we constantly look for ways to support our communities and encourage our employees across North America to contribute in any way they can.

Three HomeServe repairmen outside truck.

Global Locations

North America

HomeServe USA

601 Merritt 7
6th Floor
Norwalk,
CT 06851,
USA

7134 Lee Hwy
Chattanooga,
TN 37421,
USA

Service Line Warranties of America
11 Grandview Circle 
Suite 100
Canonsburg, PA 15317
Tel: 866-922-9006

United Kingdom

HomeServe PLC and Membership
Cable Drive 
Walsall WS2 7BN 
Tel: +44 (0) 1922 659700
www.homeserve.com

HomeServe Claims Management 
Fulwood Park 
Fulwood 
Preston 
PR2 9NZ 
Tel: +44 (0) 1772 758758
 
HomeServe Plumbing and Drainage 
Unit 20 
Cherwell Business Village 
Southam Road, Banbury 
Oxfordshire OX16 2SP 
Tel: +44 (0) 1295 755535

Continental Europe

France 
Homeserve 20 Rue
Edouard Rochet  69008 
Lyon
www.homeserve.fr

Italy 
Assistenza Casa 
via Cassinis 7 
20139 
Milano
www.assistenzacasa.com

Spain 
Reparalia 
Camino del Cerro de los Gamos  1 – Edif.6 
Parque Empresarial Cerro de los Gamos
28224 Pozuelo de Alarcon 
Madrid
www.reparalia.com