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Affordable Repair Plans for

Charleston Water System Customers

Charleston Water System

About Charleston Water System and HomeServe

Charleston Water System has partnered with HomeServe to offer you coverage plans that protect you from the expense and inconvenience of interior and exterior home plumbing repairs.

Why Choose HomeServe?

  • $0 deductible
  • Local, licensed and insured technicians
  • Repairs guaranteed for 1 year
  • 24/7 repair hotline
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Get Exterior Water Service Line Coverage and save 50% off the renewal price for your first year at $3.49 per month.

Age, corrosion or ground shifting can damage the line that brings fresh water to your home. A home service plan helps provide protection against expensive repair bills.

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This Plan Includes

  • $7,000 annual benefit amount
  • Multiple service calls up to annual benefit
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
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Get Exterior Sewer/Septic Line Coverage and save 50% off the renewal price for your first year at $3.99 per month.

Your home’s sewer/septic line can clog or break due to invasive tree roots or shifting soil. Help keep what’s underground covered with a home service plan.

Learn more

This Plan Includes

  • $7,000 annual benefit amount
  • Multiple service calls up to annual benefit
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms

Frequently asked questions

What is the cancellation policy?
You may cancel within 30 days of your start date for a full refund (or less any claims paid if cancelled at any time after renewal/reactivation, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will be entitled to a pro-rata refund less any claims paid (where applicable).
What quality of repair can I expect?
Local, licensed and insured technicians perform all covered repairs, which are guaranteed against defects in materials and workmanship for one year.
When can I make a service call?
Your plan starts 30 days after your order is processed. You can make a service call immediately after your plan starts. During the initial 30-day waiting period you will receive the Terms and Conditions to help you decide if coverage is right for you.
Does my homeowners insurance cover this?
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, are responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
Who is HomeServe?
HomeServe is an independent company providing emergency home repair services and protection solutions to homeowners across the U.S. Accredited by the Better Business Bureau, HomeServe protects over 3 million homeowners in the US and Canada and provides emergency repair plans through partners, utility companies, municipalities and directly to consumers. In the 15 years we've been serving customers in the US and Canada, our vision, mission and values have remained intact. We remain committed to our customers, and strive to provide complete satisfaction.

HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Charleston Water System and offers this optional service plan as an authorized representative of the contract issuer, AMT Warranty Corp./National Home Repair Warranty, Inc., 59 Maiden Lane, 43rd Floor, New York, NY 10038. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from Charleston Water System.

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