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Affordable Repair Plans for

City of Baltimore Customers

City of Baltimore

About City of Baltimore and HomeServe

City of Baltimore has partnered with HomeServe to offer you coverage plans that can protect you from the expense and inconvenience of exterior home plumbing repairs.

Why Choose HomeServe?

  • $0 deductible
  • Local, licensed and insured technicians
  • Repairs guaranteed for 1 year
  • 24/7 repair hotline
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Get Exterior Water Service Line Coverage and save 50% off the renewal price for your first year at $2.19 per month.

Age, corrosion or ground shifting can damage the line that brings fresh water to your home. A home service plan helps provide protection against expensive repair bills.

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This Plan Includes

  • Unlimited annual benefit amount
  • Unlimited service calls (Unlimited per call)
  • 30-day review period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
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Your home’s sewer/septic line can clog or break due to invasive tree roots or shifting soil. Help keep what’s underground covered with a home service plan.

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This Plan Includes

  • $10,000 annual benefit amount
  • Unlimited service calls ($10,000 per call)
  • 30-day review period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
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Get Interior Plumbing and Drainage System Coverage and save 50% off the renewal price for your first year at $8.49 per month.

Plumbing and drainage problems can be complicated and expensive to fix. Help protect yourself against the high cost of repairs with a home service repair plan.

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This Plan Includes

  • $5,000 annual benefit amount
  • 2 service calls ($2,500 per call)
  • 30-day review period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
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Get Water Heater Repair and Replacement Plan and save 50% off the renewal price for your first year at $4.49 per month.

Problems with your water heater can be a major inconvenience. Stay in hot water with a home service plan and get protection help from the high cost of repairs.

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This Plan Includes

  • $850 annual benefit amount
  • 30-day review period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
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Get Heating System Coverage and save 50% off the renewal price for your first year at $5.99 per month.

Make sure you don’t get left out in the cold if your heating system breaks down in winter. Stay warm with a home service plan from HomeServe.

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This Plan Includes

  • $1,750 annual benefit amount
  • 30-day review period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
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Get Cooling System Coverage and save 50% off the renewal price for your first year at $5.99 per month.

You rely on air conditioning to keep your home comfortable and humidity free. Help protect yourself from the cost and hassle of emergency repairs with a home service plan.

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This Plan Includes

  • $1,750 annual benefit amount
  • 30-day review period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms
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This is coverage for Exterior Water Service Line and Exterior Sewer/Septic Line. The water lines to and from your home are vulnerable to age, corrosion and ground shifting. A home service plan helps offers protection against expensive repair bills.

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This Plan Includes

  • Unlimited annual benefit amount
  • Exterior Sewer/Septic line: Multiple service calls up to annual benefit
  • Water Service Line: Unlimited service calls (Unlimited per call)
  • 30-day review period with a money-back guarantee
  • One-year guarantee on all covered repairs
See eligibility requirements, exclusions, and other terms

HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from the City of Baltimore and offers this optional service plan as an authorized representative of the contract issuer, AMT Warranty Corp., 59 Maiden Lane, 43rd Floor, New York, NY 10038. Charges for this optional service plan will not appear on your City issued water/sewer service bill. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from the City of Baltimore.

Frequently asked questions

What is the cancellation policy?
You may cancel within 30 days of your start date for a full refund (or less any claims paid if cancelled at any time after renewal/reactivation, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will be entitled to a pro-rata refund less any claims paid (where applicable).
What quality of repair can I expect?
Local, licensed and insured plumbers perform all covered repairs, which are guaranteed against defects in materials and workmanship for one year.
Does my homeowners insurance cover this?
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, are responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
Who is HomeServe?
HomeServe is an independent company providing emergency home repair services and protection solutions to homeowners across the U.S. Accredited by the Better Business Bureau, HomeServe protects over 3 million homeowners in the US and Canada and provides emergency repair plans through partners, utility companies, municipalities and directly to consumers. In the 15 years we've been serving customers in the US and Canada, our vision, mission and values have remained intact. We remain committed to our customers, and strive to provide complete satisfaction.
When can I make my first service call?
Your plan starts 30 days after your order is processed. You can make a service call immediately after your plan starts. During the initial 30-day review period you will receive the Terms and Conditions to help you decide if coverage is right for you.