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Affordable Repair Plans for

City of Columbia Customers

City of Columbia

About the City of Columbia and HomeServe

The City of Columbia has endorsed HomeServe to offer coverage plans to its customers that helps provide protection from the expense and inconvenience of home plumbing repairs.

Why Choose HomeServe?

  • $0 deductible
  • Local, licensed and insured technicians
  • Repairs guaranteed for 1 year
  • 24/7 repair hotline
Best Value Ribbon
Interior Plumbing Exterior Sewer/Septic line Water Service Line
Annual Benefit
  • Interior Plumbing - $2,000
  • Exterior Sewer/Septic line - $10,000
  • Water Service Line - Unlimited
Service
  • Interior Plumbing: Multiple service calls up to annual benefit
  • Exterior Sewer/Septic line: Multiple service calls up to annual benefit
  • Water Service Line: Unlimited/Unlimitedper call
Interior Plumbing Water Service Line
Annual Benefit
  • Interior Plumbing - $2,000
  • Water Service Line - Unlimited
Service
  • Interior Plumbing: Multiple service calls up to annual benefit
  • Water Service Line: Unlimited/Unlimitedper call
Water Service Line
Annual Benefit
  • Water Service Line - Unlimited
Service
  • Water Service Line: Unlimited/Unlimitedper call

*57% Savings as compared to the renewal price. Subsequent years of coverage will be at the then current renewal price (currently $15.97 /mo.).

**20% Savings as compared to the renewal price. Subsequent years of coverage will be at the then current renewal price (currently $6.99/mo.).

^This is the current price. Subsequent years of coverage will be at the then current renewal price (currently $4.99/mo.).

Eligible

  • An owner of both a residential single structure permanently secured to the ground and the land it is located on
Additional limitations apply. See more. See less

Not Eligible

  • If your property is used for commercial purposes; you know of any current problems with your system(s) before enrollment; or your entire system(s) is shared with a 3rd party or covered by a homeowners' association or the like
  • Residences that have had any roots removed from the exterior sewer/septic line prior to enrollment
Additional limitations apply. See more. See less

Exclusions

  • Damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Exterior Water Service Line: Branch lines. Exterior Sewer/Septic Line: Septic/collection tanks; leaching fields; grinder pumps; non-conforming drain lines. Interior Plumbing: Appliances; fittings or fixtures; pressure reducing valves; backflow prevention devices; pumps or grinders; plumbing that is frozen. Additional exclusions apply.
Additional limitations apply. See more. See less
Eligibility: An owner of both a residential single structure permanently secured to the ground and the land it is located on may be eligible for coverage. You are not eligible if your property is used for commercial purposes; you know of any current problems with your system(s) before enrollment; or your entire system(s) is shared with a 3rd party or covered by a homeowners' association or the like. In IA, properties with more than 4 dwelling units are not eligible. Residences that have had any roots removed from the exterior sewer/septic line prior to enrollment are not eligible for the Exterior Sewer/Septic Line coverage hereunder.
Benefit Details: Coverage provides, up to the applicable benefit limit, to repair or replace system(s) for which you have sole responsibility, that are damaged due to normal wear and tear, not accident or negligence. Ineligibility for one product does not render you ineligible for the remaining coverage hereunder. What's covered: Exterior Water Service Line: The line from your utility's responsibility or external wall of your well casing to the water meter or main shut-off valve inside your home. Exterior Sewer/Septic Line: The sewer line from the external wall of your home up to your property boundary, or septic line from the external wall of your home up to the point of connection to the septic tank on your property. Interior Plumbing: The plumbing lines that carry fresh water throughout the inside of your home.
Not covered: Damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Exterior Water Service Line: Branch lines. Exterior Sewer/Septic Line: Residences that have had any roots removed from the exterior sewer/septic line prior to enrollment are not eligible for the Exterior Sewer/Septic Line coverage hereunder. Septic/collection tanks; leaching fields; grinder pumps; non-conforming drain lines. Interior Plumbing: Appliances; fittings or fixtures; pressure reducing valves; backflow prevention devices; pumps or grinders; plumbing that is frozen. Additional exclusions apply. You agree to resolve disputes related to this plan by arbitration or in small claims court, without resort to class action or jury trial.
Making a Service Call: Your plan starts the day your order is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.

Frequently asked questions

What is the cancellation policy?
You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can cancel and receive a refund of your service agreement fee, less any claims paid (where applicable).
What quality of repair can I expect?
Local, licensed and insured technicians perform all covered repairs, which are guaranteed against defects in materials and workmanship for one year.
When can I make a service call?
Your plan starts 30 days after your order is processed. You can make a service call immediately after your plan starts. During the initial 30-day waiting period you will receive the Terms and Conditions to help you decide if coverage is right for you.
Does my homeowners insurance cover this?
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, are responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
Who is HomeServe?
HomeServe is an independent company providing emergency home repair services and protection solutions to homeowners across the U.S. Accredited by the Better Business Bureau, HomeServe protects over 3.7 million homeowners in the US and Canada and provides emergency repair plans through partners, utility companies, municipalities and directly to consumers. In the 15 years we've been serving customers in the US and Canada, our vision, mission and values have remained intact. We remain committed to our customers, and strive to provide complete satisfaction.

HomeServe USA Repair Management Corp. ("HomeServe"), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from the City of Columbia and offers this optional service plan as an authorized representative of the contract issuer, National Home Repair Warranty , 59 Maiden Lane, 43rd Floor, New York . Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from the City of Columbia.

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