30 Day Money Back Guarantee
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Why Choose this Plan
Replacing a water service line costs an average of $2,832‡.
If your water service line fails, it can cause:
- a visible water leak in your yard
- low water pressure
- water leaks in your basement
As a homeowner, you may be responsible for the water service line on your property, and you may have to arrange and pay for any necessary repairs. This illustration shows repairs that are performed on this line and how much licensed and insured plumbers would typically charge. ‡National average repair costs as of January 2023. No charge for covered repairs up to your service call benefit amount.
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What's Covered
- Excavation to expose pipe
- Pipe replacement or repair
- Unblocking
- Backfilling of areas disturbed by repairs
- Locating the leak
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Overview
As your home ages, so does the exterior water service line that brings fresh water to your house. If this line breaks or leaks due to ground shifting or extreme temperatures, you could be faced with an expensive repair bill. There's no way to prevent a water service line emergency. Be prepared with an affordable repair plan called Water Line Replacement.
Leaks and breaks on a home's exterior water service line can be caused by aging of the pipe, corrosion, extreme temperatures, settling or shifting of the ground. Basic homeowners' insurance does not typically cover damage due to normal wear and tear. Help get protection from the high cost of repairs with a home service repair plan from HomeServe. -
Benefits
Annual Benefit
- Exterior Water Service Line - Unlimited
Service
- Exterior Water Service Line: Unlimited/Unlimited per call
Important coverage information
Eligible
- Residential homeowner with sole responsibility for the exterior water service line, exterior sewer septic line and interior plumbing system
Not Eligible
- Mobile, manufactured and multi-unit dwellings: may be eligible so please see Eligibility section below for details
- Recreational vehicles and properties used for commercial purposes
Exclusions
- Any water line that branches off the main water service line; shared line that provides service to multiple properties or secondary buildings; line connected to well, cistern or not connected to a water company system; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Eligibility: An owner of both a residential single structure that is permanently secured to the ground and the land it is located on may be eligible for coverage. This includes single family homes (inclusive of manufactured housing) duplexes and townhomes. Recreational vehicles and properties used for commercial purposes are not eligible for coverage. Your property is not eligible if you are aware of any pre-existing conditions, defects or deficiencies with your exterior water service line prior to enrollment or if your exterior water service line is more than 500 feet in length. If your entire exterior water service line is shared with any third party or covered by a homeowners', condominium or like association, then you are not eligible.
Benefit Details: Coverage provides as many service calls as you need for the covered cost to repair or replace a single leaking, low pressure, or blocked exterior water service line, for which you have sole responsibility, from your utility's responsibility to the water meter or main shut-off valve inside your home, that is damaged due to normal wear and tear, not accident or negligence.
Not covered: Any water line that branches off the main water service line; shared line that provides service to multiple properties or secondary buildings; line connected to well, cistern or not connected to a water company system; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Making a Service Call: Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
Cancellation: You may cancel within 30 days of your start date for a full refund (or less any claims paid if cancelled at any time after renewal/reactivation, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will be entitled to a pro-rata refund less any claims paid (where applicable). You may also contact HomeServe to cancel if you find your utility or municipality provides similar coverage to you at no charge, and you will receive a refund less any claims paid (where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms. HomeServe is an independent company separate from your utilities company.
Benefit Details: Coverage provides as many service calls as you need for the covered cost to repair or replace a single leaking, low pressure, or blocked exterior water service line, for which you have sole responsibility, from your utility's responsibility to the water meter or main shut-off valve inside your home, that is damaged due to normal wear and tear, not accident or negligence.
Not covered: Any water line that branches off the main water service line; shared line that provides service to multiple properties or secondary buildings; line connected to well, cistern or not connected to a water company system; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Making a Service Call: Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
Cancellation: You may cancel within 30 days of your start date for a full refund (or less any claims paid if cancelled at any time after renewal/reactivation, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will be entitled to a pro-rata refund less any claims paid (where applicable). You may also contact HomeServe to cancel if you find your utility or municipality provides similar coverage to you at no charge, and you will receive a refund less any claims paid (where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms. HomeServe is an independent company separate from your utilities company.
Frequently asked questions
What should I know about Water Line Replacement?
Whats covered: Coverage provides as many service calls as you need for the covered cost to repair or replace a single leaking, low pressure, or blocked exterior water service line, for which you have sole responsibility, from your utility’s responsibility to the water meter or main shut-off valve inside your home, that is damaged due to normal wear and tear, not accident or negligence. Not covered: Any water line that branches off the main water service line; shared line that provides service to multiple properties or secondary buildings; line connected to well, cistern or not connected to a water company system; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
HomeServe USA Repair Management Corp. (“HomeServe”), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Cleveland Water and offers this optional service plan as an authorized representative of the service contract provider, North American Warranty Inc., 175 West Jackson Blvd., 8th Floor, Chicago, IL 60604. Your choice of whether to purchase this service plan will not affect the price, availability or terms of service from Cleveland Water. Cleveland Water and HomeServe entered into an agreement to introduce this plan to Cleveland Water’s customers.
Water Line Replacement for only $3.95/mo.