icon category

What's covered

  • Burner supply tube and assembly
  • Drain and gas valves
  • Pilot light
  • Temperature control
  • Thermocouple
  • Main burner

It costs hundreds of dollars to repair most components of a water heater.*

Problems with your hot water heater can cause: hot water to run out too quickly, no hot water for showering or washing and noise and odor due to sediment build-up

It can be a major inconvenience when your water heater fails and finding a qualified professional to address the problem quickly can be time consuming and costly. Stay in hot water with an affordable repair plan from HomeServe and get protection from high repair costs and access to our 24/7 hotline where you can schedule a repair for your water heater.

*National average repair costs as of January 2016. No charge for covered repairs up to your annual benefit amount.

product icon

Water Heater Repair and Replacement

$6.99/mo.

30 Day Money Back Guarantee

Why choose this plan:

  • $1,000 annual benefit amount
  • Multiple service calls up to annual benefit
  • 30-day wait period with a money-back guarantee
  • One-year guarantee on all covered repairs

Overview

You depend on hot water for showering, washing and laundry. Problems with your natural gas water heater can be a major inconvenience. Finding a qualified professional can be time consuming and costly. Get protection help from the high cost of repairs with a home service repair plan from HomeServe. If your water heater can't be repaired, the balance of your annual benefit can be applied to a like-for-like replacement.

The Water Heater Repair and Replacement Plan provides, up to the benefit amount, for the covered cost to repair or replace a tank-based electric, natural gas or propane water heater that is damaged due to normal wear and tear. If your water heater is deemed beyond repair, you can apply the balance of your repair plan’s benefit amount to a like-for-like replacement.

Important coverage information

Eligible

  • Residential homeowner with sole responsibility for the electric, natural gas or propane water heater
Additional limitations apply. See more. See less

Not Eligible

  • Recreational vehicles and properties used for commercial purposes
  • If you are aware of any pre-existing conditions, defects or deficiencies with your water heater, or if you have a commercial grade, larger than 100 gallon, tankless, solar, geothermal, oil, hanging or combination home heating/domestic hot water unit
Additional limitations apply. See more. See less

Exclusions

  • Exhaust venting, jacket and interior doors, expansion tanks, supply and delivery water piping other than flexible, and electrical service wiring; damage from restricted lines or as a result of water pressure in excess of 80 P.S.I.; costs associated with making space suitable for installation when the replacement unit does not fit in the existing space; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Additional limitations apply. See more. See less
Eligibility: An owner of both a residential home permanently secured to the ground and the land it is located on may be eligible for coverage. Recreational vehicles or homes on wheels and properties used for commercial purposes are not eligible for coverage. Your property is not eligible if you are aware of any pre-existing conditions, defects or deficiencies with your water heater prior to enrollment, or if you have a commercial grade, larger than 100 gallon, tankless, solar, geothermal, oil, hanging or combination home heating/domestic hot water unit. Water heaters that are shared with any third party or are covered by a homeowners', condominium or like association are not eligible. If you own a residential property that has multiple water heaters, you must purchase a service agreement for each individual water heater for any one water heater to be eligible.
Benefit Details: Coverage provides, up to the benefit amount, for the covered cost to repair or replace an electric, natural gas or propane water heater, for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence. If your water heater is deemed beyond repair, you can apply the balance of your benefit amount to a unit most similar in capacity and/or functionality.
Not covered: Exhaust venting, jacket and interior doors, expansion tanks, supply and delivery water piping other than flexible, and electrical service wiring; damage from restricted lines or as a result of water pressure in excess of 80 P.S.I.; costs associated with making space suitable for installation when the replacement unit does not fit in the existing space; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Making a Service Call: Your plan starts the day your form is processed, and there is an initial 30-day waiting period before you can make a repair service call, giving you 11 months of coverage during the first year. There is a 90-day waiting period before you can make a replacement service call. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.
Cancellation: You may cancel within 30 days of your start date for a full refund (or less any claims paid if cancelled at any time after renewal/reactivation, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will be entitled to a pro-rata refund less any claims paid (where applicable).
Renewal: Your coverage is based on an annual contract and is billed on a bi-monthly basis through your utility bill. Your service agreement will be automatically renewed annually at the then-current renewal price. HomeServe is an independent company, separate from your utilities company, providing emergency home repair services and protection solutions to homeowners across the U.S.

Frequently asked questions

What should I know about this coverage?
What's covered: Coverage provides, up to the benefit amount, for the covered cost to repair or replace an electric, natural gas or propane water heater, for which you have sole responsibility, that is damaged due to normal wear and tear, not accident or negligence. If your water heater is deemed beyond repair, you can apply the balance of your benefit amount to a unit most similar in capacity and/or functionality. Not covered: Exhaust venting, jacket and interior doors, expansion tanks, supply and delivery water piping other than flexible, and electrical service wiring; damage from restricted lines or as a result of water pressure in excess of 80 P.S.I.; costs associated with making space suitable for installation when the replacement unit does not fit in the existing space; and damage from accidents, negligence or otherwise caused by you, others or unusual circumstances. Additional exclusions apply.
Who is HomeServe?
HomeServe is an independent company providing emergency home repair services and protection solutions to homeowners across the U.S. Accredited by the Better Business Bureau, HomeServe protects over 3.7 million homeowners in the US and Canada and provides emergency repair plans through partners, utility companies, municipalities and directly to consumers. In the 15 years we've been serving customers in the US and Canada, our vision, mission and values have remained intact. We remain committed to our customers, and strive to provide complete satisfaction.
What quality of repair can I expect?
Local, licensed and insured technicians perform all covered repairs, which are guaranteed against defects in materials and workmanship for one year.
Does my homeowners insurance cover this?
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, are responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
What is the cancellation policy?
You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can cancel and receive a refund of your service agreement fee, less any claims paid (where applicable).
When can I make a service call?
Your plan starts 30 days after your order is processed. You can make a service call immediately after your plan starts. During the initial 30-day waiting period you will receive the Terms and Conditions to help you decide if coverage is right for you.

HomeServe USA Repair Management Corp. ("HomeServe"), with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Louisville Water Company and offers this optional plan service as an authorized representative of the contract issuer, AMT Warranty Corp., 59 Maiden Lane, 43rd Floor, New York, NY 10038. Your choice of whether to participate in this service plan will not affect the price, availability or terms of service from Louisville Water Company. 

Water Heater Repair and Replacement for only $6.99/mo.

Back to Top Back to Top