Eligibility: An owner or renter of a residential property may be eligible for coverage for up to 3 of the following consumer electronics: flat screen TVs, personal computers and tablet computers (“Devices”). If you own multiple housing units, you must provide the specific mailing address for each service agreement. You are not eligible if your property is used for commercial purposes. In IA, properties with more than 4 dwelling units are not eligible.
Benefit Details: Coverage provides, up to the fair market value of the Device at the time of the Service Call or up to the benefit limits (whichever is lower), to repair or replace your Device(s), for which you have sole responsibility, that has failed due to: (a) normal wear and tear; (b) defects in materials or workmanship; (c) power surges to your Device(s) connected to a UL-approved surge protector; (d) accidental damage from handling of personal computers and tablet computers. If your Device is deemed beyond repair, we will replace the Device with one of similar functionality that may be the same or different brand, model or color. Reimbursement for repair of broken tablet computer screens is also included. There is a 90-day guarantee on covered repairs. There is a $100 fee to make a Service Call whether the Device is covered or not.
Not covered: Losses caused by accident to flat screen TV; losses caused by theft, abuse, negligence, natural disaster, malwares, external factors (e.g., rust), or improper removal/installation of parts/peripheral devices; pre-existing conditions known at enrollment; Devices used solely for commercial purposes; accessories or peripheral devices; replaceable parts or connected items (e.g., batteries); or any loss or corruption of data and restoration of software and operating systems. Additional exclusions apply. You agree to resolve disputes related to this plan by arbitration or in small claims court, without resort to class action or jury trial.
Making a Service Call: Your plan starts the day your enrollment is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period. We will determine if we perform the work at your home; you take your Device to and collect it from an authorized service center; or we provide you with instructions to ship the Device to an authorized depot. You release all property rights in any Devices replaced under this plan and agree to send them upon request.
Cancellation: Cancel any time by calling HomeServe. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will result in a pro-rata refund (less claims paid, where applicable).
Renewal: The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price with your same payment terms.