About Aqua and HomeServe

To better serve customers, Aqua selected HomeServe in 2003 to offer customers optional, yet affordable programs that can help provide protection against costly and inconvenient repairs to systems throughout their homes and properties.

Frequently Asked Questions

What is the cancellation policy?
You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can contact HomeServe to cancel and you will receive a refund of your service agreement fee, less any claims paid (where applicable).
Who is HomeServe?
HomeServe is an independent company providing emergency home repair services and protection solutions to homeowners across the U.S. Accredited by the Better Business Bureau, HomeServe protects over 3.7 million homeowners in the US and Canada and provides emergency repair plans through partners, utility companies, municipalities and directly to consumers. In the 15 years we've been serving customers in the US and Canada, our vision, mission and values have remained intact. We remain committed to our customers, and strive to provide complete satisfaction.
Why did Aqua select HomeServe?
Aqua reviewed companies that provide home protection solutions. HomeServe was selected by Aqua in 2003 to offer Aqua customers optional, yet affordable, programs that provide protection against costly and inconvenient repairs to systems throughout their homes and properties.
If I'm an Aqua customer, will HomeServe charges show up on my Aqua bill?
No. Customers who sign up for these plans will be billed directly by HomeServe.
After I purchase a plan, when does my coverage begin?
Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. This prevents service calls on pre-existing conditions and helps keep the coverage affordable.