Frequently Asked Questions

• What quality of repair can I expect?

  Local, licensed and insured technicians perform covered repairs, which are guaranteed against defects in materials and workmanship for one year.

• When can I make a service call?

  Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year.

• Who is HomeServe?

  HomeServe is an independent provider of home repair service solutions. For over a decade, plans from HomeServe have protected homeowners against the expense and inconvenience of water, sewer, electrical, heating, cooling and other home emergencies by providing affordable coverage, and a quality service. HomeServe - a Better Business Bureau Accredited Business - serves over four million homeowners in the U.S. and Canada, and dedicates itself to being a customer-focused company offering best-in-class emergency repair plans through leading utility partners and directly to consumers.