About FirstEnergy and HomeServe

As a homeowner, you may be unaware that you are responsible for the major systems in and around your home. Repairs can be expensive and are not typically covered by homeowners insurance. To better serve customers, FirstEnergy selected HomeServe to offer optional, yet affordable Plans to customers of FirstEnergy Operating Companies that provide protection against costly and inconvenient repairs to systems throughout their homes and properties.

Frequently Asked Questions

What is the cancellation policy?
You may cancel within 30 days of your start date for a full refund; cancellations after the first 30 days will result in a pro rata refund less any claims paid (where applicable). Most basic homeowners insurance policies do not cover repair or replacement due to normal wear and tear of these components. If you find you have similar protection, you can contact HomeServe to cancel and you will receive a refund of your service agreement fee, less any claims paid (where applicable).
What quality of repair can I expect?
Local, licensed and insured technicians perform all covered repairs, which are guaranteed against defects in materials and workmanship for one year.
Does my homeowners insurance cover this?
Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, are responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home.
Who is HomeServe?
HomeServe is an independent company providing emergency home repair services and protection solutions to homeowners across the U.S. Accredited by the Better Business Bureau, HomeServe protects over 3.7 million homeowners in the US and Canada and provides emergency repair plans through partners, utility companies, municipalities and directly to consumers. In the 15 years we've been serving customers in the US and Canada, our vision, mission and values have remained intact. We remain committed to our customers, and strive to provide complete satisfaction.
When can I make my first service call?
Your plan starts the day your enrollment is processed, and you can make a service call immediately.