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24/7 Repair Hotline: 1-855-336-2465

About Cal Water and Home Emergency Insurance Solutions

Cal Water has arranged for Home Emergency Insurance Solutions to offer optional, yet affordable, home emergency repair plans to protect you against costly and inconvenient repairs to systems throughout your home and property.


Repair Plans

Customers who purchase following plans will be billed directly on their Cal Water bill.

  • Exterior Water Service Line Coverage
  • Interior Plumbing and Drainage System Coverage
  • Exterior Sewer/Septic Line Coverage
  • Exterior Sewer/Septic Service Line Plus Coverage
  • Heating and Cooling System Coverage
  • Water Heater Repair and Replacement Plan
  • Cooling System Coverage
  • Interior Electrical Line Coverage

Home Emergency Insurance Solutions, California License #0F9326, with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from Cal Water, and offers and administers this optional home protection plan as an authorized representative of AMT Home Protection Company, 2200 Highway 121, Suite 100, Bedford, TX 76021, the protection plan issuer. Your choice of whether to participate in this plan will not affect the price, availability or terms of service from Cal Water.

Frequently Asked Questions

Who is Home Emergency Insurance Solutions?

Home Emergency Insurance Solutions administers this coverage as an authorized representative of AMT Home Protection Company. It is an independent company providing emergency home repair services and protection solutions to homeowners across the U.S.

Why did Cal Water select Home Emergency Insurance Solutions?

As a homeowner, you may be unaware that you are responsible for the major systems in and around your home. Repairs can be expensive and in many cases are not covered by basic homeowners insurance. That is why Cal Water has arranged for HomeServe to offer optional home emergency repair plans to its customers. These coverages can protect you from the expense and inconvenience of emergency repairs to systems throughout your home and property.

If I'm a Cal Water customer, will Home Emergency Insurance Solutions charges show up on my Cal Water bill?

Yes. Customers who sign up for these services from Home Emergency Insurance Solutions will be billed directly on their Cal Water bill.

Does my homeowners insurance or local utility cover repairs to the systems around my home?

Many homeowners believe their utility companies or homeowners insurance is responsible for emergency repairs to the water, sewer, plumbing, electrical, heating and cooling systems, but the reality is that in many cases you, the homeowner, is responsible. Most basic homeowners insurance policies and local utility companies or municipalities do not cover repairs to or replacement of the major systems in and around your home. 

After I purchase a plan, when does my coverage begin?

Your plan starts the day your order is processed, and there is an initial 30-day waiting period before you can make a service call, giving you 11 months of coverage during the first year. This prevents service calls on pre-existing conditions and helps keep the coverage affordable.

I need a repair. What should I do?

Step 1: If you should suffer a home repair emergency after your start date that is covered by your plan, call Home Emergency Insurance Solutions toll-free at 1-877-444-2461 and one of our customer service specialists will get you started on your service call.

Step 2: A local, licensed and insured technician will be dispatched to your home to make the covered repair or replacement.

Step 3: Once covered repairs are completed, you just sign a form to say you are satisfied and we pay the technician directly up to the annual benefit amount.

Who will come to my home to make the repair?

Homeowners who call with a covered emergency can rest assured that a local, licensed and insured technician will respond to the call and carry out the repair in a professional manner.

How do I cancel my plan?

You may cancel within 30 days of your start date for a full refund less any claims paid, where applicable, by calling Home Emergency Insurance Solutions at 1-877-444-2461. Cancellations after the first 30 days will result in a pro-rata refund less any claims paid, where applicable.

Can I choose to stop receiving mailings from Home Emergency Insurance Solutions?

If you would prefer not to receive mailings, please call 1-877-444-2461. Please allow 30 days for your request to be processed. During that time, you may continue to receive mail while our records are being updated.

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$20 Cash Back Offer:
- Valid for customers of FirstEnergy Operating Companies only
- Valid for each successful enrollment in a new plan
- $20 cash back will be paid for the first-time purchase of each new plan only
- It will take approximately 4-6 weeks for each Cash Back Offer to be processed after a successful enrollment