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24/7 Repair Hotline: 1-855-336-2465

About CenterPoint Energy and HomeServe

CenterPoint Energy selected HomeServe to offer customers optional, yet affordable home emergency repair plans that provide protection against costly and inconvenient repairs to systems throughout their homes and properties.

 

Repair Plans

Customers who purchase following plans will be billed directly on their CenterPoint Energy bill.

  • Exterior Water Service Line Coverage
  • Exterior Sewer/Septic Line Coverage
  • Gas Line Coverage
  • Cooling System Coverage
  • Cooling System Coverage (2 unit coverage)
  • Water Heater Repair and Replacement Plan
  • Water Heater Repair and Replacement Plan (2 unit coverage)
  • Heating System Coverage
  • Cooling Tune-Up
  • Interior Electrical Line Coverage
  • Exterior Electrical Line Coverage

AMT Warranty Corp., 59 Maiden Lane, 43rd Floor, New York, NY 10038, is the issuer of this optional  contract, which is administered by HomeServe USA Repair Management Corp. (“HomeServe”). HomeServe, with corporate offices located at 601 Merritt 7, 6th Floor, Norwalk, CT 06851, is an independent company separate from CenterPoint Energy. This is a residential service contract; it is not an insurance policy and is not regulated or approved by the Texas Department of Insurance. Your choice of whether to participate in this service contract will not affect the price, availability or terms of service from CenterPoint Energy.

Frequently Asked Questions

Who is HomeServe?

HomeServe USA is an independent provider of home repair service plans. For over a decade, we have protected homeowners against the expense and inconvenience of water, sewer, electrical, heating, cooling and other home emergencies by providing affordable coverage, and a quality service. HomeServe - a Better Business Bureau Accredited Business - serves over three million homeowners in the U.S. and Canada, and dedicates itself to being a customer-focused company providing best-in-class emergency repair plans through leading utility partners and directly to consumers. HomeServe is an independent company, separate from CenterPoint Energy.

What is the term of my service agreement?

The plan is annual. Unless you cancel, your plan automatically renews annually at the then-current renewal price and is billed monthly through your utility bill.

What is the cancellation policy?

Cancel any time by calling HomeServe at 1-833-808-6705. If you cancel within 30 days of your start date, you will get a full refund (less claims paid, where applicable). Cancellations after the first 30 days will be effective at the end of the then-current billing month, and you will get a pro-rata refund, less claims paid, where applicable.

When can I make a service call?

Your plan starts the day your order is processed. There is an initial 30-day waiting period before you can make a service call, providing 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), there is no waiting period.

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$20 Cash Back Offer:
- Valid for customers of FirstEnergy Operating Companies only
- Valid for each successful enrollment in a new plan
- $20 cash back will be paid for the first-time purchase of each new plan only
- It will take approximately 4-6 weeks for each Cash Back Offer to be processed after a successful enrollment